Please Click here to rate your service. The more people that do so the better image we can get as to the state of the VM network by area.
30-95-61 acto1-0-0 acto1-2-0 acto2-2-0 acto3-2-0 acto4-2-0 addl4-2-0 alde4-2-0 ando3-0-0 ando5-2-0 asfd1-0-0 asfd3-0-0 asfd3-2-0 asht6-2-0 ayle3-2-0 aztw11-0-0 aztw14-0-0 aztw15-0-0 aztw18-0-0 aztw2-0-0 aztw22-2-0 aztw23-2-0 aztw24-2-0 aztw25-2-0 aztw7-0-0 bagu10-2-0 bagu3-0-0 bagu5-0-0 bahd4-2-0 barn7-2-0 barn8-2-0 bary1-0-0 bary2-0-0 basf8-2-0 basf9-2-0 basl10-2-0 basl2-0-0 basl9-2-0 bbrg4-2-0 bedf1-0-0 belc6-2-0 bele7-2-0 bele8-2-0 benw1-0-0 benw10-2-0 benw5-0-0 benw9-2-0 bexl4-0-0 bexl7-2-0 birk6-0-0 birk7-2-0 birk8-2-0 blac2-0-0 blac7-2-0 blbn8-2-0 blbn9-2-0 bmly8-2-0 bmly9-2-0 bolt11-0-0 bolt13-2-0 bolt14-2-0 bolt9-0-0 bour1-0-0 bour5-2-0 brad1-0-0 brad16-0-0 brad18-0-0 brad18-2-0 brad19-2-0 brad20-2-0 brad4-0-0 brad5-0-0 brig1-0-0 brig10-0-0 brig12-0-0 brig15-2-0 brig16-2-0 brig17-2-0 brig2-0-0 brig3-0-0 brig5-0-0 brig6-0-0 brig8-0-0 brmb1-0-0 brmb6-0-0 brmb7-2-0 brmb8-2-0 brom5-0-0 brom8-2-0 brom9-2-0 broo7-2-0 bsfd7-2-0 burn1-0-0 burn4-0-0 burn7-2-0 camd11-0-0 camd13-2-0 camd14-2-0 camd5-0-0 cast6-2-0 cbly5-2-0 cbly6-2-0 cdif1-0-0 cdif11-2-0 cdif12-2-0 cdif13-2-0 cdif5-0-0 cdif9-0-0 chap8-2-0 ches4-2-0 chwo1-0-0 chwo2-0-0 chwo7-2-0 chwo8-2-0 clif4-0-0 clif8-2-0 clyd1-0-0 clyd4-2-0 cmbg1-0-0 cmbg14-0-0 cmbg14-2-0 cmbg15-2-0 colc2-0-0 colc6-2-0 colc7-2-0
3 - -=- No Reason Given -=-
1 - -=- No Reason Given -=-
3 - Works reasonably well, generally OK speeds.
5 - No faults at all so far.
1 - speed and quality terrible for 50mb
1 - high ping, DC
1 - -=- No Reason Given -=-
1 - 40% Packet loss/0.9Mb download on 50mb
1 - unusable internet speeds
1 - Over utilization since day 1.
4 - Youtube performance is bad
1 - -=- No Reason Given -=-
1 - Poor connection
1 - Slow at peak times
1 - cos its shit (constant dropouts)
1 - unusable from 5-11pm and Sunday afternoon
1 - slow slow slow
1 - -=- No Reason Given -=-
1 - package loss, high ping
1 - -=- No Reason Given -=-
1 - slow
5 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
2 - heavy handed traffic management. would be nice to be able to watch more than one iplayer stream in HD without being capped for 5 hours.
2 - -=- No Reason Given -=-
1 - Many interruptions to bb service over 3 months
2 - some good/some bad
1 - -=- No Reason Given -=-
1 - only achieving a tenth of my normal speed
2 - Everything works but gaming, bad since 50mb was aimed for gaming
3 - on 100mb, only get 20mb during peak hours. online games lag. modem reboots constantly. major sites frequently unavailable.
5 - -=- No Reason Given -=-
4 - reliable,actual speed up and down are 20 &2 exactly what I pay for.
5 - no problems -speed and ping spot on
3 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-
5 - full speed
3 - truth
4 - -=- No Reason Given -=-
1 - Intermittent slow connection and speed capping at 750mb
2 - NNTP is rubbish
4 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-
2 - Speed variable
2 - Throttling!
5 - -=- No Reason Given -=-
3 - Can be flaky
1 - bad ping and service
1 - not get bandwidth paid for
1 - 0.16 at peak times. LOL
1 - Terrible ping, packet loss
1 - Horrendous packet loss and latency issues during peak times...
1 - `Slows down every night to about 20kb
1 - Great speed and latency.. only after 2AM. Seriously.. EXTREMELY high ping and jitter (talking about seconds here not ms) starting at 12PM. I know that its the peak time but still is unacceptable.
1 - -=- No Reason Given -=-
1 - -=- No Reason Given -=-
2 - 50 meg often drops to 25-30
1 - high upstream utilisation
2 - lots of dns flakeyness!
2 - sometimes sloooooow, sometimes ok
1 - outage for 2 1/2 days! then some websites not reachable
1 - SLOW
1 - -=- No Reason Given -=-
1 - Constant slow speeds, every few months 30% packet loss for multiple weeks
2 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
1 - over utilisation AGAIN
1 - extremely slow internet for several months
5 - connection
1 - dial up speeds in the evenings till midnight
1 - Appalled
5 - -=- No Reason Given -=-
1 - awful during peak hours
2 - 10 Years of 5* connection. High Utilisation has destroyed this.
2 - wireless probs
2 - slow
1 - woeful bandwidth/massive latency
1 - Extremely bad ping/jitter. Internet gaming impossible!
1 - Poor speed, worse CS
3 - could be better at times,i feel i am being throttled??am i ...
1 - ssh timeouts poor wirless completely useless is the superhub
5 - Credit where credits due!!
5 - speeds comstantly around the 30MB mark
3 - Problems sometimes...Could be better...Otherwise i get the speeds i pay for
1 - v. slow and intermittent connections
3 - -=- No Reason Given -=-
3 - 7/10
3 - -=- No Reason Given -=-
1 - slow broadband 80%loss
1 - Unreliable at the best of times
2 - -=- No Reason Given -=-
1 - Congested area, frequent issues with (presumably) contention
1 - Fail to give a stable connection for gaming, CEO office at deadlock, case gone to CISAS, 212110783 Thomas v Virgin media
4 - No problems with virgin 20mbit!
4 - low utilisation area ;-)
3 - Have not changed from NTL cable modem...
1 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-
1 - Over Utilised bele7
1 - Constant supply drop outs
1 - slow broadband
1 - High latency
5 - Always full speed, no problems
1 - slow speeds
4 - -=- No Reason Given -=-
2 - Poor speeds
1 - Dropouts, Bad Connection Always borked
2 - slow speed
2 - constant stability problems with line
2 - -=- No Reason Given -=-
1 - I am unable to play online games due to the high lag for no reason and this is leading me to look at other companys for better broad band
3 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
1 - Traffic Shaping sucks
1 - -=- No Reason Given -=-
2 - Spikes ALOT!
1 - Constant dropouts
1 - pay for 100meg get 45meg. SLOW engineer reaction time
3 - -=- No Reason Given -=-
2 - occasional faults
1 - disconnects randomly
4 - pretty constant speeds, but connectivity issues occasionally
4 - it works as advertised (most of the time)
4 - working alot better with hub
2 - it has its bad days
5 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-
2 - slow for 100mb only 40mb
1 - ultra slow D/L 150kb should be 3.8Mbit
5 - -=- No Reason Given -=-
2 - Can be very slow sometimes
1 - its criminal to charge for something but fail to provide ...
2 - high ping most of the time.
1 - SYSTEM FAR TO SLOW
1 - Browsing pages very slow for 10-14 days
1 - Always slows down a lot a peak times
2 - Generally ok, but has been atrocious these last two weeks.
1 - Very slow
1 - no download or upload speed
3 - Router keeps locking up.
1 - intermitent service and appaling customer service
3 - Throttling, high latency on fire, jitter and wi-fi on stock Superfail routers are crap
1 - 20-30% packet loss
4 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-
1 - Lots of failures on connections, loss of signal
3 - i get times when its throttled
2 - Timesclae in fixing problems takes too loong approx 3 months wait !
1 - slow
2 -
5 - Solid performance, internet is always at its best in both directions. Constantly getting 50Mb down and 5Mb up!
1 - superhub problems
5 - -=- No Reason Given -=-
4 - consistent speeds on my 50mb connection
1 - NOT WORKING!!!!!!!!!!
3 - intermittent superhub
1 - Jittery latency times and packet loss, worst ISP ive used so far
1 - Bad dropouts and often speed under 1mbps at peak times
2 - online gaming pc / 10 mbs + tv = 37£ :|
3 - mostly reliable
4 - Generally okay.
1 - -=- No Reason Given -=-
1 - Awful latency and areas bandwidth maxed out during peak times.
4 - -=- No Reason Given -=-
1 - Intermittent speed roblems
1 - slow upload and down load speeds
1 - traffic shaped to death
3 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-
4 - it works as it should!
2 - Get almost 8 meg DL on a 10 supply
5 - Fast, reliable
1 - throttled a lot
1 - no internet last night. no answer when i rung 150 several tmes over an hour. this morning 0729 - 4.95mbs(speedtest.net)
2 - Usenet speeds very low after midnight - why?
5 - I get 31 meg all day!
4 - great service
1 - goes off all the time the staff are abusive and refuse to listen or answer questions
1 - regular packet loss and high jitter makes streaming of video and playing games painfull
1 - powere drop to - 13.9 - 14.0 etc no net constantly
1 - super slow download and upload and internet speed terrible :(
1 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-
1 - Horrible
1 - -=- No Reason Given -=-
2 - Youtube slow, otherwise OK
1 - constantly losing broadband connection ... response from 150 is absolutely useless
1 - inconsistant connection quality, high jitter and PL. Month long waits for remediation work. Largely useless Customer Care, general poor communication of issues.
3 - -=- No Reason Given -=-
2 - Supposedly high speed, but poor quality connection
4 - Monitored by SamKnows,M-Lab,VisualWare, VM & external Speed Test sites,PingTest,TBB and f8lure Ping/Quality monitors
1 - Everyone in the area has a terrible connection, yet there isnt a fault? stop over selling...
1 - Lots of service outages, slow speeds, over-utalisation etc.
1 - Never works at 50mb. Always high ping, high packet loss and low speeds of 1mb or less. Awful.
4 - Meets both Data thruput rates/up/down) less DOCSIS overheads and latency/jitter for uk based RTT -measured on SK + VisualWare London Server(UDP Capacity + VOIP) tests
1 - -=- No Reason Given -=-
1 - totally apualing service and unreliable connection
1 - Consistent disconnections, bad ping, awful download speed and upload. Along with the massive ping spikes.
1 - Downtime, random disconnects, awful download/uploads, terrible ping, packet loss, worse than dial-up most evenings.
1 - Overcongested, often barely useable during 2pm-2am hours.
5 - becuase it is i get 50mb a sec you cant compeet with that
1 - dropouts
1 - .5 m eratic speed and now i cant even get email
2 - Average at best
1 - Routing problems and constant disconnections. Sometimes our connection is down for a full day.
2 - Slow 50MB BB after 6pm
1 - proxying, throttling
1 - Rubbish internet. Almost constant packet loss, high ping and jitter. If you want to game/watch iplayer forget it. The WORST isp ever.
5 - -=- No Reason Given -=-
1 - 400ms+ ping, 400ms+ jitter, 20-50% packet loss. Slow speeds.
1 - -=- No Reason Given -=-
1 - Cannot game online
2 - Packet loss during peak times
3 - not up to speed of the 50 mbps
4 - good speed,no problems
1 - bad for gaming
1 - Appalling connection quality
1 - terrible service regardless of time.
5 - always get full speed
1 - overutilization causing lost packets except at night time
1 - 1
3 - -=- No Reason Given -=-
1 - Just shocking shocking downland speeds, about a 10th of what it should be and it a waste of money.
1 - Overutilised, packet loss, lag, unusable connection thanks to VM over subscribing.
1 - really slow broadband
1 - High ping and jitter. High packet loss. Unreliable and is extremely slow at unpredictable times.
1 - .1mbs for the price of 50!
1 - Worse than bad. Simply shocking internet. £0 MB as well - never.
1 - over utilisation
1 - Fucking horrendous packetloss for 8 weeks and ongoing
1 - extremely slow, high packet loss
1 - download speed below 10mbps on 50mbps contract. high packet loss, unreliable service since begining of December 2011.
1 - Been slow all day every day since September
1 - Constantly High Latency and Slow download speeds. Disgusting service.
1 - painfully slow,my phone is faster on 3g!
1 - Dial up speed since november.
1 - ping too high jitter even higher speed stands at dialup level. RIDICULOUS even for the UK
1 - Less than 1% of paid for speed 99% of the time
1 - Constant connection problems, ping is through the roof. The internet is virtually unusable, even at times like 3AM.
1 - 40% packetloss peak times, 2 years and fault still not fixed with weekly complaints.
3 - signal OK - customer care poor
1 - slow bb speeds
1 - Almost unusable, frequent connection terminations, not getting anywhere near paid for speed. :(
1 - barely working
5 - quality shows
2 - -=- No Reason Given -=-
1 - Slow
2 - -=- No Reason Given -=-
5 - Wicked speeds
1 - SLOW
1 - Timeouts
4 - Download speed correct (10MB), no outages this year.
1 - 50mb - at peak times connection can be unusable
2 - off peak fine, peak time rubbish
5 - -=- No Reason Given -=-
3 - because
1 - FEC / Noise / Jitter / Packet Loss
5 - fkn awesome
3 - Stable
5 - Good speed day and night after being fixed.
1 - awful for the last three days. Upload speed as low as 1 mbp!
4 - Very few problems since installing super hub. get >20Mb on a 30Mb link at most times of day.
2 - -=- No Reason Given -=-
1 - -=- No Reason Given -=-
1 - High Packet loss poor download speeds getting worse daily!!
2 - -=- No Reason Given -=-
3 - Good apart form random drop-outs.
2 - Broadband speeds drop as low as 7mb at night, upload speed is only 600kbs
3 - -=- No Reason Given -=-
5 - Had no issues at all since install in 2010
1 - They want more money
1 - always limiting my bandwidth on 30 meg but in the evenings when i finish worl it is shiteeee
1 - Cannot access some domains (at this time)
1 - slow
2 - throttling
2 - Solid 50MB/s last week, ~50KB/s today
4 - -=- No Reason Given -=-
1 - Awful speeds
1 - horrible gaming lag/ general disconnecting
1 - Inconsistent speed and latency
1 - Completely unusuable during the evenings and weekends.
1 - always SOMETHING wrong crap service
1 - Internet very slow
1 - ~340 (and counting) Days of bad service
1 - huge latency & timeouts
1 - paid for 50M often get 0.1M
1 - 97% packet loss, 1600ms jitter, 0.05Mb/s downstream
1 - laggy
1 - Oversubscribed
1 - 2mb and paying for 10
1 - -=- No Reason Given -=-
1 - -=- No Reason Given -=-
4 - Fairly stable & Full speed available
1 - 100Mg streaming problems are causing me too much stress
4 - -=- No Reason Given -=-
5 - always approx 100mbs
1 - Lots of dropped packets throughout the day. Every time I try to report it I get fobbed off with it being a fault in the area or because my need to reset my router
2 - High latency & variable pings/packet loss. Online gaming a no-no.
1 - -=- No Reason Given -=-
2 - Terrible router, want to use own but not allowed.
1 - -=- No Reason Given -=-
1 - Intermittant, and dead slow (never get even 10% of advertised levels)
1 - very poor download speed
3 - Reasonable service. Streaming slow at peak times.
1 - -=- No Reason Given -=-
1 - Ping times upto and beyond 350ms
5 - -=- No Reason Given -=-
2 - frequent dropouts and v low streaming speeds
1 - persistent short term loss of connection on daily basis. Virgin Media replaced my router 3 times in 6 months. very poor
2 - too slow at times
4 - -=- No Reason Given -=-
1 - Frequent loss of connection. appalingly slow speed in peak hours
1 - 100mb service, 8.5mb incompete result on speedtest
1 - bit slow someties considering being in city centre, router often drops connection
1 - Slower speeds on 100meg connection than I was getting on 50 meg. Over a month since support called and getting worse not better
5 - since the pooperhub was updated, cant fault it. 100mb all day every day
1 - intermittent internet connection
1 - because it is bad
5 - 100mb 24x7x365 and no faults in over a year
1 - very slow 0.5 should be 2mb
4 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
1 - Ikeep losing my connection
1 - crap service:((
1 - Newsgroup speed getting slower and slower
2 - -=- No Reason Given -=-
3 - packet loss in evengins
1 - -=- No Reason Given -=-
1 - high pings
1 - constant connection dropouts and lag ingame
1 - Terrible Packet Loss
1 - Huge packet loss in the evenings making it impossible to use the service
2 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-
1 - Continued over-utilisation NOT resolved by recent roll-out of 100Mb service. In fact if anything it got worse after some mild improvement over summer.
5 - it beats all the others by miles
2 - Unreliable at times, but fine other times
1 - keeps on dropping out signal
4 - any probs quickly fixed
4 - -=- No Reason Given -=-
5 - Never had any speed or reliability issues with any Broadband from VM
5 - I was asked to