Please Click here to rate your service. The more people that do so the better image we can get as to the state of the VM network by area.
AreaCMTSAvg RatingNumber of Ratings
30-95-6131
actoacto1-0-011
actoacto1-2-01.758
actoacto2-2-01.754
actoacto3-2-013
actoacto4-2-014
addladdl4-2-042
aldealde4-2-031
andoando3-0-022
andoando5-2-011
asfdasfd1-0-021
asfdasfd3-0-012
asfdasfd3-2-03.33333333333333
ashtasht6-2-04.254
ayleayle3-2-042
aztwaztw11-0-041
aztwaztw14-0-011
aztwaztw15-0-032
aztwaztw18-0-021
aztwaztw2-0-021
aztwaztw22-2-03.52
aztwaztw23-2-01.45
aztwaztw24-2-01.258
aztwaztw25-2-01.58
aztwaztw7-0-011
bagubagu10-2-02.3758
bagubagu3-0-011
bagubagu5-0-012
bahdbahd4-2-031
barnbarn7-2-011
barnbarn8-2-052
barybary1-0-031
barybary2-0-011
basfbasf8-2-031
basfbasf9-2-031
baslbasl10-2-01.65
baslbasl2-0-011
baslbasl9-2-042
bbrgbbrg4-2-031
bedfbedf1-0-011
belcbelc6-2-03.52
belebele7-2-014
belebele8-2-051
benwbenw1-0-011
benwbenw10-2-032
benwbenw5-0-01.52
benwbenw9-2-021
bexlbexl4-0-021
bexlbexl7-2-01.85
birkbirk6-0-01.52
birkbirk7-2-011
birkbirk8-2-031
blacblac2-0-01.52
blacblac7-2-043
blbnblbn8-2-03.14285714285717
blbnblbn9-2-01.52
bmlybmly8-2-01.33333333333336
bmlybmly9-2-01.85
boltbolt11-0-041
boltbolt13-2-02.25
boltbolt14-2-037
boltbolt9-0-012
bourbour1-0-021
bourbour5-2-02.254
bradbrad1-0-02.52
bradbrad16-0-011
bradbrad18-0-011
bradbrad18-2-033
bradbrad19-2-02.25
bradbrad20-2-02.3758
bradbrad4-0-011
bradbrad5-0-011
brigbrig1-0-021
brigbrig10-0-011
brigbrig12-0-011
brigbrig15-2-026
brigbrig16-2-01.764705882352917
brigbrig17-2-01.428571428571428
brigbrig2-0-011
brigbrig3-0-022
brigbrig5-0-011
brigbrig6-0-011
brigbrig8-0-051
brmbbrmb1-0-021
brmbbrmb6-0-011
brmbbrmb7-2-02.254
brmbbrmb8-2-02.52
brombrom5-0-021
brombrom8-2-051
brombrom9-2-033
broobroo7-2-03.254
bsfdbsfd7-2-01.33333333333333
burnburn1-0-021
burnburn4-0-031
burnburn7-2-02.45
camdcamd11-0-011
camdcamd13-2-01.510
camdcamd14-2-016
camdcamd5-0-011
castcast6-2-023
cblycbly5-2-02.52
cblycbly6-2-051
cdifcdif1-0-011
cdifcdif11-2-021
cdifcdif12-2-01.254
cdifcdif13-2-022
cdifcdif5-0-011
cdifcdif9-0-011
chapchap8-2-051
chesches4-2-021
chwochwo1-0-011
chwochwo2-0-021
chwochwo7-2-02.52
chwochwo8-2-011
clifclif4-0-011
clifclif8-2-02.65
clydclyd1-0-011
clydclyd4-2-03.52
cmbgcmbg1-0-011
cmbgcmbg14-0-012
cmbgcmbg14-2-023
cmbgcmbg15-2-02.090909090909111
colccolc2-0-041
colccolc6-2-051
colccolc7-2-051
coshcosh11-2-02.16666666666676
coshcosh12-2-018
coshcosh2-0-011
coshcosh3-0-021
covecove11-2-01.11111111111119
covecove12-2-02.85714285714297
covecove3-0-041
covecove7-0-011
covecove8-0-011
cowccowc6-2-032
crawcraw3-0-051
crawcraw6-2-03.25
croycroy1-0-011
croycroy12-0-02.33333333333333
croycroy16-0-011
croycroy17-2-013
croycroy18-2-01.66666666666673
croycroy19-2-02.42857142857147
croycroy20-2-02.14285714285717
croycroy4-0-011
croycroy5-0-012
croycroy6-0-011
croycroy8-0-011
cwbncwbn1-0-011
cwbncwbn3-2-032
cwmacwma8-2-042
dalsdals16-2-012
dalsdals17-2-011
darldarl1-0-021
darldarl3-0-011
darldarl5-0-011
darldarl6-0-011
darldarl7-2-01.33333333333333
derbderb12-2-041
derbderb13-2-011
derbderb14-2-011
doncdonc10-2-02.56
doncdonc8-0-011
doncdonc9-2-023
dovedove2-2-051
dudldudl1-0-051
dudldudl10-2-031
dudldudl11-2-01.28571428571437
dudldudl3-0-041
dudldudl9-2-01.85
dunddund11-2-031
dunddund12-0-011
dunddund12-2-011
dunddund2-0-021
dunddund9-0-011
dunsduns6-2-051
enfienfi15-2-01.85
enfienfi16-2-03.52
enfienfi17-2-033
enfienfi3-0-011
enfienfi5-0-021
epsoepso2-0-051
erskersk3-2-02.754
farefare6-2-01.754
farefare7-2-02.52
farnfarn5-2-02.65
fincfinc11-2-01.52
fincfinc12-2-051
fincfinc13-2-02.33333333333333
flitflit3-2-012
folkfolk2-2-012
gategate9-2-02.57142857142867
gillgill14-2-03.25
gillgill15-2-03.33333333333333
gillgill3-0-021
gillgill5-0-021
gillgill9-0-011
glenglen4-2-021
glfdglfd3-0-011
glfdglfd5-2-01.66666666666673
glfdglfd6-2-011
gorsgors2-2-012
grangran2-0-021
grangran4-2-02.52
grimgrim14-2-041
grimgrim15-2-011
grimgrim16-2-021
grimgrim7-0-051
grnkgrnk1-0-011
grnkgrnk6-2-02.52
grthgrth5-0-021
grthgrth8-2-02.42857142857147
gtyagtya1-0-041
gtyagtya4-2-024
harbharb3-0-031
harbharb5-0-011
harbharb8-2-01.3758
hargharg1-0-021
hargharg3-0-042
harihari12-2-011
harihari13-2-011
harihari15-2-02.52
harihari2-0-021
harihari5-0-011
harihari6-0-011
harihari8-0-011
harthart2-0-011
harthart3-0-011
harthart5-0-011
harthart7-0-011
harthart9-2-012
hatfhatf5-0-042
hatfhatf7-2-01.33333333333333
hatfhatf8-2-011
havahava1-0-01.52
hawkhawk1-0-031
hawkhawk13-2-011
hawkhawk14-2-011
hayehaye16-2-03.254
hayehaye17-2-04.33333333333333
hayehaye18-2-025
heckheck3-0-011
heckheck5-0-011
heckheck6-2-02.33333333333333
hemeheme1-0-011
hemeheme11-2-01.52
hemeheme9-2-02.1258
hershers4-2-04.45
hinkhink1-0-021
hinkhink3-0-011
hinkhink4-2-012
hitchitc1-0-021
hitchitc6-2-042
hornhorn1-0-011
hornhorn3-2-03.754
huddhudd10-2-02.66666666666673
huddhudd9-2-052
ipswipsw1-0-041
ipswipsw1-2-03.56
ipswipsw2-2-047
jarrjarr10-2-041
jarrjarr11-2-041
jarrjarr3-0-011
johnjohn1-0-011
johnjohn4-2-02.754
kingking10-2-025
kingking3-0-011
kingking9-2-031
kirkkirk2-0-011
knowknow1-0-021
knowknow11-2-014
knowknow12-2-033
knowknow3-0-031
knowknow6-0-011
knowknow9-0-011
lanclanc4-0-011
ldryldry2-0-011
ldryldry3-2-032
leelee210-2-011
leicleic11-0-011
leicleic14-2-02.45
leicleic15-2-01.66666666666673
leicleic16-2-014
leicleic17-2-012
leicleic5-0-011
lewilewi13-2-02.254
lewilewi14-2-01.66666666666673
lewilewi15-2-01.16666666666676
lewilewi16-2-021
lewilewi17-2-032
lewilewi6-0-011
lichlich1-0-011
lichlich10-2-03.33333333333336
lichlich9-2-01.33333333333333
linclinc11-2-02.45
linclinc2-0-021
linclinc6-0-011
linclinc8-0-022
linllinl1-0-011
linllinl7-2-03.45
lisblisb3-2-04.54
livelive13-0-011
livelive17-0-012
livelive19-0-031
livelive19-2-01.8758
livelive2-0-012
livelive20-0-012
livelive20-2-025
livelive21-2-03.33333333333333
livelive22-2-01.11111111111119
livelive23-2-041
livilivi4-0-051
livilivi5-2-02.254
locklock2-0-041
locklock3-2-051
lutnlutn1-0-051
lutnlutn10-2-011
lutnlutn11-2-01.66666666666673
maccmacc3-2-051
maidmaid5-2-012
mappmapp11-2-03.254
mappmapp7-0-041
marymary4-2-051
meltmelt2-2-032
mfldmfld11-0-012
mfldmfld14-2-02.11111111111119
mfldmfld15-2-02.754
mfldmfld3-0-011
mfldmfld9-0-031
middmidd11-0-051
middmidd15-2-02.33333333333336
middmidd16-2-02.54
middmidd8-0-051
mortmort5-2-021
mortmort6-2-012
nailnail2-0-011
neatneat4-2-021
newcnewc13-0-021
newcnewc13-2-011
newcnewc14-2-01.33333333333333
newcnewc15-2-03.254
newcnewc5-0-011
newpnewp3-0-011
newpnewp4-2-031
newtnewt13-0-011
newtnewt30-2-01.110
newtnewt31-2-01.54
newtnewt32-2-02.66666666666673
nfdsnfds13-2-051
nmalnmal10-0-011
nmalnmal11-0-041
nmalnmal16-2-023
nmalnmal17-2-032
nmalnmal18-2-01.16666666666676
nmalnmal9-0-03.52
nrtenrte12-0-051
nrtenrte21-2-01.33333333333333
nrtenrte22-2-02.754
nrtenrte23-2-01.33333333333333
nrtenrte26-2-011
nrtenrte4-0-011
nrwhnrwh3-0-041
nrwhnrwh9-2-02.062516
nwrknwrk4-2-011
oldholdh6-0-042
oldholdh9-2-01.810
orpiorpi1-0-031
orpiorpi2-0-041
orpiorpi3-2-011
oxfdoxfd11-0-011
oxfdoxfd18-2-021
oxfdoxfd19-2-02.33333333333339
oxfdoxfd20-2-03.52
oxfdoxfd22-2-041
oxfdoxfd4-0-051
papwpapw1-0-031
perrperr1-0-031
perrperr11-2-03.42857142857147
perrperr12-2-011
perrperr13-2-011
perrperr5-0-011
pertpert2-0-041
petepete2-0-041
petepete9-2-02.235294117647117
pmthpmth10-2-02.25
pmthpmth2-0-011
pmthpmth9-2-01.258
pnwnpnwn3-2-051
poolpool12-2-01.833333333333312
poolpool13-2-01.754
poplpopl2-2-051
prespres13-2-02.85
prespres14-2-03.25
prespres5-0-01.52
prespres7-0-011
ptalptal4-2-031
rawtrawt2-2-041
rdngrdng13-0-011
rdngrdng15-0-021
rdngrdng19-0-011
rdngrdng20-2-01.57142857142867
rdngrdng21-2-01.83333333333336
rdngrdng22-2-052
rdngrdng23-2-011
rdngrdng6-0-031
rdngrdng8-0-031
reigreig4-2-041
renfrenf2-0-011
renfrenf5-2-051
rochroch1-0-011
rochroch6-2-04.52
rothroth2-0-011
rothroth5-0-02.52
rothroth7-2-041
ruthruth3-0-011
ruthruth4-0-031
ruthruth7-2-02.85714285714297
ruthruth8-2-021
salfsalf5-2-032
salssals3-2-03.54
scunscun1-0-021
scunscun8-2-02.33333333333333
seacseac16-0-031
seacseac19-2-043
seacseac20-2-01.66666666666673
seacseac21-2-011
seacseac9-0-021
seveseve15-0-011
seveseve18-2-027
seveseve19-2-01.52
seveseve20-2-012
seveseve21-2-021
sgylsgyl12-0-012
sgylsgyl27-2-032
sgylsgyl28-2-03.33333333333333
sgylsgyl29-2-036
sgylsgyl30-2-031
sgylsgyl31-2-02.254
sgylsgyl33-2-051
sgylsgyl8-0-011
shefshef1-0-011
shefshef10-2-028
shefshef11-2-01.85
shepshep11-2-02.83333333333336
shepshep8-0-02.52
shepshep9-0-021
shetshet4-2-03.54
sketsket2-0-031
slamslam5-2-041
slamslam6-2-042
slouslou1-0-011
slouslou1-2-02.083333333333312
slouslou2-2-03.66666666666673
smalsmal11-0-011
smalsmal12-2-043
solisoli5-2-013
sotnsotn10-0-011
sotnsotn4-0-011
sotnsotn8-2-023
sotnsotn9-2-012
soutsout6-2-033
soutsout7-2-032
sprtsprt2-2-021
stafstaf2-0-011
stafstaf7-2-023
stafstaf8-2-04.52
stapstap1-0-011
stapstap11-2-04.33333333333333
stapstap7-0-021
stavstav14-2-045
stavstav15-2-02.254
stevstev6-2-02.52
stknstkn11-0-021
stknstkn13-2-03.16666666666676
stkpstkp7-2-02.33333333333333
stkpstkp8-2-02.42857142857147
stmestme3-2-021
stokstok12-0-011
stokstok15-2-02.14285714285717
stokstok16-2-02.58
stokstok4-0-011
stokstok5-0-011
strestre3-0-011
strestre5-2-04.54
sundsund10-2-012
sundsund11-2-041
sundsund3-0-031
sundsund5-0-031
sundsund9-2-022
suttsutt4-2-041
swanswan4-2-031
swinswin14-2-033
swinswin15-2-031
swinswin16-2-02.52
telftelf10-2-02.52
telftelf11-2-02.85
telftelf3-0-021
telftelf4-0-033
telftelf7-0-041
telftelf8-0-021
tilbtilb7-2-052
tilbtilb8-2-012
tonbtonb3-2-02.54
trowtrow1-0-011
trowtrow4-0-031
uddiuddi14-0-051
uddiuddi19-2-03.83333333333336
uddiuddi2-0-011
uddiuddi20-2-02.25
uddiuddi21-2-02.56
uddiuddi4-0-011
uddiuddi5-0-011
uddiuddi9-0-041
wakewake1-0-031
wakewake7-2-01.254
wakewake8-2-02.33333333333333
walswals10-2-04.52
walswals9-0-032
walswals9-2-012
waltwalt12-2-01.090909090909111
waltwalt13-2-01.312516
waltwalt14-2-011
waltwalt15-2-02.85
waltwalt9-0-011
wardward1-0-041
wardward8-2-02.52
wardward9-2-031
warrwarr3-0-041
warrwarr5-0-011
warrwarr6-2-01.28571428571437
warwwarw12-2-033
warwwarw13-2-011
warwwarw15-2-051
warwwarw4-0-021
watfwatf1-0-012
watfwatf10-2-043
watfwatf3-0-021
watfwatf4-0-011
watfwatf7-0-011
watfwatf8-0-011
watfwatf9-2-014
whitwhit4-2-01.66666666666673
wigawiga10-0-041
wigawiga11-2-02.25
wigawiga12-2-01.420
wigawiga3-0-011
wigawiga4-0-012
wigawiga6-0-011
wigawiga7-0-011
wigawiga9-0-051
wilmwilm2-2-011
withwith5-2-012
wokiwoki6-2-01.754
wokiwoki7-2-012
wolvwolv14-2-01.33333333333339
wolvwolv15-2-01.754
wolvwolv4-0-021
wolvwolv5-0-011
wolvwolv6-0-031
yeadyead1-0-041
yorkyork3-0-051
yorkyork4-2-041

Ratings and Reasons

30-95-61
3 - -=- No Reason Given -=-

acto1-0-0
1 - -=- No Reason Given -=-

acto1-2-0
3 - Works reasonably well, generally OK speeds.
5 - No faults at all so far.
1 - speed and quality terrible for 50mb
1 - high ping, DC
1 - -=- No Reason Given -=-
1 - 40% Packet loss/0.9Mb download on 50mb
1 - unusable internet speeds
1 - Over utilization since day 1.

acto2-2-0
4 - Youtube performance is bad
1 - -=- No Reason Given -=-
1 - Poor connection
1 - Slow at peak times

acto3-2-0
1 - cos its shit (constant dropouts)
1 - unusable from 5-11pm and Sunday afternoon
1 - slow slow slow

acto4-2-0
1 - -=- No Reason Given -=-
1 - package loss, high ping
1 - -=- No Reason Given -=-
1 - slow

addl4-2-0
5 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-

alde4-2-0
3 - -=- No Reason Given -=-

ando3-0-0
2 - heavy handed traffic management. would be nice to be able to watch more than one iplayer stream in HD without being capped for 5 hours.
2 - -=- No Reason Given -=-

ando5-2-0
1 - Many interruptions to bb service over 3 months

asfd1-0-0
2 - some good/some bad

asfd3-0-0
1 - -=- No Reason Given -=-
1 - only achieving a tenth of my normal speed

asfd3-2-0
2 - Everything works but gaming, bad since 50mb was aimed for gaming
3 - on 100mb, only get 20mb during peak hours. online games lag. modem reboots constantly. major sites frequently unavailable.
5 - -=- No Reason Given -=-

asht6-2-0
4 - reliable,actual speed up and down are 20 &2 exactly what I pay for.
5 - no problems -speed and ping spot on
3 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-

ayle3-2-0
5 - full speed
3 - truth

aztw11-0-0
4 - -=- No Reason Given -=-

aztw14-0-0
1 - Intermittent slow connection and speed capping at 750mb

aztw15-0-0
2 - NNTP is rubbish
4 - -=- No Reason Given -=-

aztw18-0-0
2 - -=- No Reason Given -=-

aztw2-0-0
2 - Speed variable

aztw22-2-0
2 - Throttling!
5 - -=- No Reason Given -=-

aztw23-2-0
3 - Can be flaky
1 - bad ping and service
1 - not get bandwidth paid for
1 - 0.16 at peak times. LOL
1 - Terrible ping, packet loss

aztw24-2-0
1 - Horrendous packet loss and latency issues during peak times...
1 - `Slows down every night to about 20kb
1 - Great speed and latency.. only after 2AM. Seriously.. EXTREMELY high ping and jitter (talking about seconds here not ms) starting at 12PM. I know that its the peak time but still is unacceptable.
1 - -=- No Reason Given -=-
1 - -=- No Reason Given -=-
2 - 50 meg often drops to 25-30
1 - high upstream utilisation
2 - lots of dns flakeyness!

aztw25-2-0
2 - sometimes sloooooow, sometimes ok
1 - outage for 2 1/2 days! then some websites not reachable
1 - SLOW
1 - -=- No Reason Given -=-
1 - Constant slow speeds, every few months 30% packet loss for multiple weeks
2 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
1 - over utilisation AGAIN

aztw7-0-0
1 - extremely slow internet for several months

bagu10-2-0
5 - connection
1 - dial up speeds in the evenings till midnight
1 - Appalled
5 - -=- No Reason Given -=-
1 - awful during peak hours
2 - 10 Years of 5* connection. High Utilisation has destroyed this.
2 - wireless probs
2 - slow

bagu3-0-0
1 - woeful bandwidth/massive latency

bagu5-0-0
1 - Extremely bad ping/jitter. Internet gaming impossible!
1 - Poor speed, worse CS

bahd4-2-0
3 - could be better at times,i feel i am being throttled??am i ...

barn7-2-0
1 - ssh timeouts poor wirless completely useless is the superhub

barn8-2-0
5 - Credit where credits due!!
5 - speeds comstantly around the 30MB mark

bary1-0-0
3 - Problems sometimes...Could be better...Otherwise i get the speeds i pay for

bary2-0-0
1 - v. slow and intermittent connections

basf8-2-0
3 - -=- No Reason Given -=-

basf9-2-0
3 - 7/10

basl10-2-0
3 - -=- No Reason Given -=-
1 - slow broadband 80%loss
1 - Unreliable at the best of times
2 - -=- No Reason Given -=-
1 - Congested area, frequent issues with (presumably) contention

basl2-0-0
1 - Fail to give a stable connection for gaming, CEO office at deadlock, case gone to CISAS, 212110783 Thomas v Virgin media

basl9-2-0
4 - No problems with virgin 20mbit!
4 - low utilisation area ;-)

bbrg4-2-0
3 - Have not changed from NTL cable modem...

bedf1-0-0
1 - -=- No Reason Given -=-

belc6-2-0
2 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-

bele7-2-0
1 - Over Utilised bele7
1 - Constant supply drop outs
1 - slow broadband
1 - High latency

bele8-2-0
5 - Always full speed, no problems

benw1-0-0
1 - slow speeds

benw10-2-0
4 - -=- No Reason Given -=-
2 - Poor speeds

benw5-0-0
1 - Dropouts, Bad Connection Always borked
2 - slow speed

benw9-2-0
2 - constant stability problems with line

bexl4-0-0
2 - -=- No Reason Given -=-

bexl7-2-0
1 - I am unable to play online games due to the high lag for no reason and this is leading me to look at other companys for better broad band
3 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
1 - Traffic Shaping sucks
1 - -=- No Reason Given -=-

birk6-0-0
2 - Spikes ALOT!
1 - Constant dropouts

birk7-2-0
1 - pay for 100meg get 45meg. SLOW engineer reaction time

birk8-2-0
3 - -=- No Reason Given -=-

blac2-0-0
2 - occasional faults
1 - disconnects randomly

blac7-2-0
4 - pretty constant speeds, but connectivity issues occasionally
4 - it works as advertised (most of the time)
4 - working alot better with hub

blbn8-2-0
2 - it has its bad days
5 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-
2 - slow for 100mb only 40mb
1 - ultra slow D/L 150kb should be 3.8Mbit
5 - -=- No Reason Given -=-

blbn9-2-0
2 - Can be very slow sometimes
1 - its criminal to charge for something but fail to provide ...

bmly8-2-0
2 - high ping most of the time.
1 - SYSTEM FAR TO SLOW
1 - Browsing pages very slow for 10-14 days
1 - Always slows down a lot a peak times
2 - Generally ok, but has been atrocious these last two weeks.
1 - Very slow

bmly9-2-0
1 - no download or upload speed
3 - Router keeps locking up.
1 - intermitent service and appaling customer service
3 - Throttling, high latency on fire, jitter and wi-fi on stock Superfail routers are crap
1 - 20-30% packet loss

bolt11-0-0
4 - -=- No Reason Given -=-

bolt13-2-0
4 - -=- No Reason Given -=-
1 - Lots of failures on connections, loss of signal
3 - i get times when its throttled
2 - Timesclae in fixing problems takes too loong approx 3 months wait !
1 - slow

bolt14-2-0
2 - 
5 - Solid performance, internet is always at its best in both directions. Constantly getting 50Mb down and 5Mb up!
1 - superhub problems
5 - -=- No Reason Given -=-
4 - consistent speeds on my 50mb connection
1 - NOT WORKING!!!!!!!!!!
3 - intermittent superhub

bolt9-0-0
1 - Jittery latency times and packet loss, worst ISP ive used so far
1 - Bad dropouts and often speed under 1mbps at peak times

bour1-0-0
2 - online gaming pc / 10 mbs + tv = 37£ :|

bour5-2-0
3 - mostly reliable
4 - Generally okay.
1 - -=- No Reason Given -=-
1 - Awful latency and areas bandwidth maxed out during peak times.

brad1-0-0
4 - -=- No Reason Given -=-
1 - Intermittent speed roblems

brad16-0-0
1 - slow upload and down load speeds

brad18-0-0
1 - traffic shaped to death

brad18-2-0
3 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-
4 - it works as it should!

brad19-2-0
2 - Get almost 8 meg DL on a 10 supply
5 - Fast, reliable
1 - throttled a lot
1 - no internet last night. no answer when i rung 150 several tmes over an hour. this morning 0729 - 4.95mbs(speedtest.net)
2 - Usenet speeds very low after midnight - why?

brad20-2-0
5 - I get 31 meg all day!
4 - great service
1 - goes off all the time the staff are abusive and refuse to listen or answer questions
1 - regular packet loss and high jitter makes streaming of video and playing games painfull
1 - powere drop to - 13.9 - 14.0 etc no net constantly
1 - super slow download and upload and internet speed terrible :(
1 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-

brad4-0-0
1 - Horrible

brad5-0-0
1 - -=- No Reason Given -=-

brig1-0-0
2 - Youtube slow, otherwise OK

brig10-0-0
1 - constantly losing broadband connection ... response from 150 is absolutely useless

brig12-0-0
1 - inconsistant connection quality, high jitter and PL. Month long waits for remediation work. Largely useless Customer Care, general poor communication of issues.

brig15-2-0
3 - -=- No Reason Given -=-
2 - Supposedly high speed, but poor quality connection
4 - Monitored by SamKnows,M-Lab,VisualWare, VM & external Speed Test sites,PingTest,TBB and f8lure Ping/Quality monitors
1 - Everyone in the area has a terrible connection, yet there isnt a fault? stop over selling...
1 - Lots of service outages, slow speeds, over-utalisation etc.
1 - Never works at 50mb. Always high ping, high packet loss and low speeds of 1mb or less. Awful.

brig16-2-0
4 - Meets both Data thruput rates/up/down) less DOCSIS overheads and latency/jitter for uk based RTT -measured on SK + VisualWare London Server(UDP Capacity + VOIP) tests
1 - -=- No Reason Given -=-
1 - totally apualing service and unreliable connection
1 - Consistent disconnections, bad ping, awful download speed and upload. Along with the massive ping spikes.
1 - Downtime, random disconnects, awful download/uploads, terrible ping, packet loss, worse than dial-up most evenings.
1 - Overcongested, often barely useable during 2pm-2am hours.
5 - becuase it is i get 50mb a sec you cant compeet with that
1 - dropouts
1 - .5 m eratic speed and now i cant even get email
2 - Average at best
1 - Routing problems and constant disconnections. Sometimes our connection is down for a full day.
2 - Slow 50MB BB after 6pm
1 - proxying, throttling
1 - Rubbish internet. Almost constant packet loss, high ping and jitter. If you want to game/watch iplayer forget it. The WORST isp ever.
5 - -=- No Reason Given -=-
1 - 400ms+ ping, 400ms+ jitter, 20-50% packet loss. Slow speeds.
1 - -=- No Reason Given -=-

brig17-2-0
1 - Cannot game online
2 - Packet loss during peak times
3 - not up to speed of the 50 mbps
4 - good speed,no problems
1 - bad for gaming
1 - Appalling connection quality
1 - terrible service regardless of time.
5 - always get full speed
1 - overutilization causing lost packets except at night time
1 - 1
3 - -=- No Reason Given -=-
1 - Just shocking shocking downland speeds, about a 10th of what it should be and it a waste of money.
1 - Overutilised, packet loss, lag, unusable connection thanks to VM over subscribing.
1 - really slow broadband
1 - High ping and jitter. High packet loss. Unreliable and is extremely slow at unpredictable times.
1 - .1mbs for the price of 50!
1 - Worse than bad. Simply shocking internet. £0 MB as well - never.
1 - over utilisation
1 - Fucking horrendous packetloss for 8 weeks and ongoing
1 - extremely slow, high packet loss
1 - download speed below 10mbps on 50mbps contract. high packet loss, unreliable service since begining of December 2011.
1 - Been slow all day every day since September
1 - Constantly High Latency and Slow download speeds. Disgusting service.
1 - painfully slow,my phone is faster on 3g!
1 - Dial up speed since november.
1 - ping too high jitter even higher speed stands at dialup level. RIDICULOUS even for the UK
1 - Less than 1% of paid for speed 99% of the time
1 - Constant connection problems, ping is through the roof. The internet is virtually unusable, even at times like 3AM.

brig2-0-0
1 - 40% packetloss peak times, 2 years and fault still not fixed with weekly complaints.

brig3-0-0
3 - signal OK - customer care poor
1 - slow bb speeds

brig5-0-0
1 - Almost unusable, frequent connection terminations, not getting anywhere near paid for speed. :(

brig6-0-0
1 - barely working

brig8-0-0
5 - quality shows

brmb1-0-0
2 - -=- No Reason Given -=-

brmb6-0-0
1 - Slow

brmb7-2-0
2 - -=- No Reason Given -=-
5 - Wicked speeds
1 - SLOW
1 - Timeouts

brmb8-2-0
4 - Download speed correct (10MB), no outages this year.
1 - 50mb - at peak times connection can be unusable

brom5-0-0
2 - off peak fine, peak time rubbish

brom8-2-0
5 - -=- No Reason Given -=-

brom9-2-0
3 - because
1 - FEC / Noise / Jitter / Packet Loss
5 - fkn awesome

broo7-2-0
3 - Stable
5 - Good speed day and night after being fixed.
1 - awful for the last three days. Upload speed as low as 1 mbp!
4 - Very few problems since installing super hub. get >20Mb on a 30Mb link at most times of day.

bsfd7-2-0
2 - -=- No Reason Given -=-
1 - -=- No Reason Given -=-
1 - High Packet loss poor download speeds getting worse daily!!

burn1-0-0
2 - -=- No Reason Given -=-

burn4-0-0
3 - Good apart form random drop-outs.

burn7-2-0
2 - Broadband speeds drop as low as 7mb at night, upload speed is only 600kbs
3 - -=- No Reason Given -=-
5 - Had no issues at all since install in 2010
1 - They want more money
1 - always limiting my bandwidth on 30 meg but in the evenings when i finish worl it is shiteeee

camd11-0-0
1 - Cannot access some domains (at this time)

camd13-2-0
1 - slow
2 - throttling
2 - Solid 50MB/s last week, ~50KB/s today
4 - -=- No Reason Given -=-
1 - Awful speeds
1 - horrible gaming lag/ general disconnecting
1 - Inconsistent speed and latency
1 - Completely unusuable during the evenings and weekends.
1 - always SOMETHING wrong crap service
1 - Internet very slow

camd14-2-0
1 - ~340 (and counting) Days of bad service
1 - huge latency & timeouts
1 - paid for 50M often get 0.1M
1 - 97% packet loss, 1600ms jitter, 0.05Mb/s downstream
1 - laggy
1 - Oversubscribed

camd5-0-0
1 - 2mb and paying for 10

cast6-2-0
1 - -=- No Reason Given -=-
1 - -=- No Reason Given -=-
4 - Fairly stable & Full speed available

cbly5-2-0
1 - 100Mg streaming problems are causing me too much stress
4 - -=- No Reason Given -=-

cbly6-2-0
5 - always approx 100mbs

cdif1-0-0
1 - Lots of dropped packets throughout the day. Every time I try to report it I get fobbed off with it being a fault in the area or because my need to reset my router

cdif11-2-0
2 - High latency & variable pings/packet loss. Online gaming a no-no.

cdif12-2-0
1 - -=- No Reason Given -=-
2 - Terrible router, want to use own but not allowed.
1 - -=- No Reason Given -=-
1 - Intermittant, and dead slow (never get even 10% of advertised levels)

cdif13-2-0
1 - very poor download speed
3 - Reasonable service. Streaming slow at peak times.

cdif5-0-0
1 - -=- No Reason Given -=-

cdif9-0-0
1 - Ping times upto and beyond 350ms

chap8-2-0
5 - -=- No Reason Given -=-

ches4-2-0
2 - frequent dropouts and v low streaming speeds

chwo1-0-0
1 - persistent short term loss of connection on daily basis. Virgin Media replaced my router 3 times in 6 months. very poor

chwo2-0-0
2 - too slow at times

chwo7-2-0
4 - -=- No Reason Given -=-
1 - Frequent loss of connection. appalingly slow speed in peak hours

chwo8-2-0
1 - 100mb service, 8.5mb incompete result on speedtest

clif4-0-0
1 - bit slow someties considering being in city centre, router often drops connection

clif8-2-0
1 - Slower speeds on 100meg connection than I was getting on 50 meg. Over a month since support called and getting worse not better
5 - since the pooperhub was updated, cant fault it. 100mb all day every day
1 - intermittent internet connection
1 - because it is bad
5 - 100mb 24x7x365 and no faults in over a year

clyd1-0-0
1 - very slow 0.5 should be 2mb

clyd4-2-0
4 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-

cmbg1-0-0
1 - Ikeep losing my connection

cmbg14-0-0
1 - crap service:((
1 - Newsgroup speed getting slower and slower

cmbg14-2-0
2 - -=- No Reason Given -=-
3 - packet loss in evengins
1 - -=- No Reason Given -=-

cmbg15-2-0
1 - high pings
1 - constant connection dropouts and lag ingame
1 - Terrible Packet Loss
1 - Huge packet loss in the evenings making it impossible to use the service
2 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-
1 - Continued over-utilisation NOT resolved by recent roll-out of 100Mb service. In fact if anything it got worse after some mild improvement over summer.
5 - it beats all the others by miles
2 - Unreliable at times, but fine other times
1 - keeps on dropping out signal
4 - any probs quickly fixed

colc2-0-0
4 - -=- No Reason Given -=-

colc6-2-0
5 - Never had any speed or reliability issues with any Broadband from VM

colc7-2-0
5 - I was asked to

cosh11-2-0
2 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-
3 - hd breaks up
4 - Recent problems seem to have been fixed
1 - Very slow in peak
1 - slow

cosh12-2-0
1 - High Utilisation fault in area since April 2011. Connection dies at peak times and all weekend. Unable to browse or play online games.
1 - -=- No Reason Given -=-
1 - poor online gaming and video streaming.
1 - constant disconnects and poor streaming
1 - Sometimes 0.2mb (Should be 30mb!) Slow everyevening, Streaming videos unwatchable!
1 - always getting high utilisation problems
1 - paying for 100mb but still on 50mb
1 - high ping, packetloss and jitter in the evenings. Makes online gaming unplayable.

cosh2-0-0
1 - Often slow at peak times

cosh3-0-0
2 - Can become slow, peak times are poor

cove11-2-0
1 - Intermittent connections, not good for gaming
1 - -=- No Reason Given -=-
1 - Ping times are dire.
1 - Very, very slow and very poor pings.
1 - Slow speed from 5pm-12am
1 - -=- No Reason Given -=-
1 - Very very, VERY bad. Paying full price for 30mb connection but i get constant 0.20mg~30 all day with 10% packet loss very high jitter and ping. Cant play any games, seriously considering canceling my internet.
2 - slowspeed
1 - 3 years between oct/nov and feb/march of high utilisation and lies. I am NOT a happy customer.

cove12-2-0
1 - slow..slow..slow..slow
5 - Always 50Mb download and 4.7Mb upload in tests. No outages. No jitter or at worst 1%.No packet loss.
1 - -=- No Reason Given -=-
2 - Commonly throttled, even when downloading small amounts.
1 - poor service lots of dropouts
5 - Perfect 97Mb+ / 9Mb+ 24/7, Excellent line quality according to thinkbroadband.
5 - Gives you what they say you will get.

cove3-0-0
4 - Asked on forum

cove7-0-0
1 - unable to get site I wonted

cove8-0-0
1 - Slow download speeds, unusable streaming speeds (youtube/iplayer etc.)

cowc6-2-0
5 - does what is says.....woeks...
1 - Streaming video keeps stopping (all sites)

craw3-0-0
5 - It is

craw6-2-0
4 - pretty much full speed all the time
5 - 5 years with virtually no problems
1 - Constant daily drop outs at peak times
5 - It is very rare I have any problems with my internet service. Excellent all round.
1 - Constant daily drop outs at peak times

croy1-0-0
1 - -=- No Reason Given -=-

croy12-0-0
2 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
2 - poor wireless

croy16-0-0
1 - terrible speed throttling 24/7

croy17-2-0
1 - It is shite!
1 - -=- No Reason Given -=-
1 - terrible download speeds during peak times on 50mb package.

croy18-2-0
1 - bad ping and bad jitter
1 - Slow internet
3 - For few it was bad, then for another few moths beast A* now again really bad.

croy19-2-0
2 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
1 - too many people on an old network
1 - -=- No Reason Given -=-
5 - Very rare to have any sort of issue with the connection. Stability and speed are excellent. Very pleased with the service, looking forward to the speed upgrades being rolled out!
1 - keepd disconnecting
4 - no issues on xxl

croy20-2-0
1 - constant conectitvy problems
2 - still slow upload
5 - Totally reliable, and always fast
1 - shite hardware - joke company
1 - get my 30mb speeds for a few days then it drops to 0.5 kb
4 - -=- No Reason Given -=-
1 - croydon cr2 sucks!!!

croy4-0-0
1 - all ways have trouble getting online and shuts down 4 no reason not my laptop used it else where

croy5-0-0
1 - too many users
1 - -=- No Reason Given -=-

croy6-0-0
1 - past 3 weeks keeps disconnecting

croy8-0-0
1 - Works fine most of the time, but sometimes massive packet loss (~20%) ensues, in addition to this apparently someone else moved into my address resulting in no service (phone support unable to reactivate it, "not authorized"), in addition to random outages, usually during the night.

cwbn1-0-0
1 - cannot get on facebook

cwbn3-2-0
1 - getting 5-15mb/s should be 50 been like this for AGES.
5 - -=- No Reason Given -=-

cwma8-2-0
4 - -=- No Reason Given -=-
4 - No Problems, Average Ping.

dals16-2-0
1 - -=- No Reason Given -=-
1 - decline in virgin speed

dals17-2-0
1 - no constant download speed either wireless or wired connection..never anywhere near the 50mb pais for

darl1-0-0
2 - -=- No Reason Given -=-

darl3-0-0
1 - getting bad lag trying to play world of warcraft

darl5-0-0
1 - packets loss all over, national routing fault?

darl6-0-0
1 - pay for 10mbs but only recieve about 5 mbs.

darl7-2-0
2 - Ok off peak, very high latency during peak
1 - Ok off-peak really bad on peak with online games. Surfing ok, download speed rubbish for 100mb. Upload best is 8mb rarely
1 - Very slow, crashes a lot

derb12-2-0
4 - it could be better

derb13-2-0
1 - very very high ping and jitter, totaly regret buying, cannot game at all.and poor speeds throughout derby for virgin

derb14-2-0
1 - speed fluctuates

donc10-2-0
4 - -=- No Reason Given -=-
5 - fast is fast
3 - hit speeds
1 - Constant outages in area
1 - Slow speeds
1 - only getting 14mb when am paying for 30mb

donc8-0-0
1 - Slow and difficult to get online

donc9-2-0
1 - Gaming
1 - Slow speeds on 30MB
4 - High ping when gaming - Occasional DC - Terrible Superhub wireless.

dove2-2-0
5 - 99.9% stable and fast

dudl1-0-0
5 - Good speed (10Mbps) and uptime, very few issues.

dudl10-2-0
3 - -=- No Reason Given -=-

dudl11-2-0
1 - Packet Loss
3 - packet loos for xbox live gaming especially between 8pm - 2am :(
1 - connection drops out a lot and is as slow as my old dial up!
1 - Awful speeds
1 - 10MB service, download dropping to > 200KB/s
1 - slow speed in off peak times
1 - Always slow generally 1mb on 10mb connection

dudl3-0-0
4 - -=- No Reason Given -=-

dudl9-2-0
2 - -=- No Reason Given -=-
1 - constant slow speed and Extremely high jitter and ping constantly
1 - Poor webbrowsing cant stream iplayer but can download at full speed from same site, other sites fine some poor
1 - spiking ping
4 - 100mb not here yet

dund11-2-0
3 - -=- No Reason Given -=-

dund12-0-0
1 - -=- No Reason Given -=-

dund12-2-0
1 - Wifi is horrible , barely works

dund2-0-0
2 - -=- No Reason Given -=-

dund9-0-0
1 - Lots of faults recently

duns6-2-0
5 - 30Mbit bb gives 31.5Mbit. 10Mbit also gives... 10Mbit.

enfi15-2-0
1 - slow
1 - torrents are slow
4 - Fast speeds and mostly stable, but lose one star due to random modem freezes that can only be fixed by rebooting it
1 - 100mb service. particularlypoor for gaming. unsympathetic 100mb support claim we will never get anywhere near the speed we are paying for at peak times as network is over -utilised
2 - -=- No Reason Given -=-

enfi16-2-0
3 - Not Bad.
4 - Never had a problem in 6 years

enfi17-2-0
3 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-

enfi3-0-0
1 - telephone service keeps breaking down

enfi5-0-0
2 - terrible during peak(evening) time.

epso2-0-0
5 - Very fast cable

ersk3-2-0
3 - reliable
1 - poor service
3 - -=- No Reason Given -=-
4 - No complaints

fare6-2-0
1 - Intermittent signal
2 - getting slower by the day
1 - severe throttling outside times stated in traffic management policy
3 - Very few problems and have been with them going right back to NYNEX days

fare7-2-0
4 - -=- No Reason Given -=-
1 - let people know

farn5-2-0
1 - very slow to connect first time
5 - no problems
2 - -=- No Reason Given -=-
1 - latency sevice reanging from 20-104mb wired and wirless unusable.
4 - speed generally good and service reliable. Have been some performance issues of late but are minimal. overall best isp in UK bar none.

finc11-2-0
1 - 50mb speed great, poor ping times = poor gaming
2 - poor connection, constant lag

finc12-2-0
5 - Superb speed all the time

finc13-2-0
1 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-
2 - Not happy every day with Virgin irregular service quality

flit3-2-0
1 - intermitent connection
1 - Not getting 30mbs

folk2-2-0
1 - 1
1 - choked to hell and back at 5pm

gate9-2-0
5 - -=- No Reason Given -=-
1 - poor upload speeds and sometimes download speeds, also high ping times and jitter
5 - No Problems and no issue from me
2 - PLaying games online is impossible at the moment
1 - poor upload speed
3 - -=- No Reason Given -=-
1 - Slow speed, loss of service, had virgin broadband less than 1 month

gill14-2-0
2 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-
2 - works but drops out alot!
4 - -=- No Reason Given -=-
4 - Routine

gill15-2-0
3 - -=- No Reason Given -=-
5 - Over 50 meg on 50meg
2 - -=- No Reason Given -=-

gill3-0-0
2 - Slow upload

gill5-0-0
2 - 3

gill9-0-0
1 - Too slow

glen4-2-0
2 - speed is great @30mb/s but packet loss means gaming is pathetic

glfd3-0-0
1 - Intermittent latency issues

glfd5-2-0
1 - Frequent disconnections
1 - completely unusable for gaming/streaming
3 - -=- No Reason Given -=-

glfd6-2-0
1 - -=- No Reason Given -=-

gors2-2-0
1 - India
1 - very slow never over 2.54 meg. supposed be 20 meg

gran2-0-0
2 - Cant connect at busy times

gran4-2-0
4 - Luv It
1 - supposed to be 100mb but throttled to f**k! actually getting 30kB/s...

grim14-2-0
4 - Never had any issues

grim15-2-0
1 - ping spikes

grim16-2-0
2 - I play CSS and other online FPS games, the amount and frequency of jitter and spikes makes game playing almost impossible sometimes

grim7-0-0
5 - -=- No Reason Given -=-

grnk1-0-0
1 - -=- No Reason Given -=-

grnk6-2-0
4 - No issues, consistent speeds
1 - keeps dropping connection

grth5-0-0
2 - pings during gaming can fluctuate from 40 - 300 making the broadband unusable for gaming

grth8-2-0
5 - -=- No Reason Given -=-
2 - Internet speeds are consistently good, but media streaming is awful.
1 - only get around 40% uptime
2 - consistantly low speeds - average 16mb on 50mb line
1 - Brutal speeds lag and dropouts
2 - -=- No Reason Given -=-
4 - no breaks, getting on average 49.6 of my 50 speed

gtya1-0-0
4 - very few problems in 8 yrs

gtya4-2-0
3 - Upgraded to 50meg but did not get dongle for laptop so spent 30 mins on phone to virgin with them asking £30 for one then £20 then admitting it was free for 50meg superhub so now posting out to me.
3 - -=- No Reason Given -=-
1 - disconnect quite a bit at nighttimes
1 - first day with 50MB super hub after switching from previous supplier and its dreadful. I keep loosing wireless connection and speed level is all over the place!

harb3-0-0
3 - download speed full 10mb but upload still only 0.5

harb5-0-0
1 - Im getting 1 mbs while paying for 20

harb8-2-0
1 - by virgin hello sky
2 - capping
1 - paying for 50mb, receiving less than 5mb consistently. Terrible terrible service
1 - paying for 50mb, receiving less than 5mb consistently
1 - overutilisation confirmed by VM
3 - -=- No Reason Given -=-
1 - Very poor speeds on 50Mb line
1 - Paying for 100 getting 0.3mbps during peak/waking hours !

harg1-0-0
2 - -=- No Reason Given -=-

harg3-0-0
4 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-

hari12-2-0
1 - download speeds very variable. Often down to <5Mb/s in evening (on a 30Mb/s service). This degraded service is recent - last 4 weeks,

hari13-2-0
1 - -=- No Reason Given -=-

hari15-2-0
1 - 1mbps
4 - hardly any network problems

hari2-0-0
2 - Occasional Outages

hari5-0-0
1 - overutilisation

hari6-0-0
1 - Unstable peak-time connection, 7 days a week.

hari8-0-0
1 - really slow

hart2-0-0
1 - Loss of connection slow speeds

hart3-0-0
1 - Slow and poor connection rate

hart5-0-0
1 - random drop outs

hart7-0-0
1 - poor modem

hart9-2-0
1 - quite often disconnects
1 - Newly installed superhub - zero wifi connectivity RIP OFF

hatf5-0-0
5 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-

hatf7-2-0
1 - Got 50MB Superhub...
1 - -=- No Reason Given -=-
2 - low connection speed, slow skype and youtube

hatf8-2-0
1 - extremely slow usenet download speeds

hava1-0-0
1 - cant browse
2 - Shockingly bad at peak times

hawk1-0-0
3 - Drops out every now and again.

hawk13-2-0
1 - im only getting 20meg should be 50meg

hawk14-2-0
1 - -=- No Reason Given -=-

haye16-2-0
4 - IS BRILLIANT WHEN IT WORKS! Phone support and (unresolved) network faults let it down.
4 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-

haye17-2-0
5 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
5 - always full speed

haye18-2-0
5 - Very little downtime and see to get full 50MB most of the time
1 - because my service is so ****
1 - just
2 - one week outage with no explanation
1 - speeds sub 2mb on 100mb

heck3-0-0
1 - Too much ping problems

heck5-0-0
1 - constant connection dropouts

heck6-2-0
2 - Speeds are okay, just not impressed with load management, periods of times where latency sky rockets on TBB graph. Overall TBB graph is quite poor tbh
1 - good for speed but bad for gaming as the pings jump and alot of jitter
4 - -=- No Reason Given -=-

heme1-0-0
1 - It always drops out

heme11-2-0
2 - Poor in evenings and weekends.
1 - Need to reset wireless every 4 to 5 minutes.

heme9-2-0
3 - -=- No Reason Given -=-
3 - on 30mb. good service.
1 - http/s routing problems
4 - Very Fast, but some problems since V10 upgrade
1 - no access to gmail for several weeks
2 - -=- No Reason Given -=-
1 - consistant poor performance
2 - -=- No Reason Given -=-

hers4-2-0
5 - I get the full speed 24/7
5 - I get the full speed 24/7
5 - -=- No Reason Given -=-
2 - drops out occasionally
5 - Consistently get 30Mb on 30Mb service

hink1-0-0
2 - Slow, dropping out.

hink3-0-0
1 - -=- No Reason Given -=-

hink4-2-0
1 - keeps dropping internet access
1 - waiting for over a week for them to sought out problems with their internet security software

hitc1-0-0
2 - Very inconsistent download speeds.

hitc6-2-0
4 - -=- No Reason Given -=-
4 - Great service 95% of the time. Very happy with my BB.

horn1-0-0
1 - Regularly poor broadband performance since start July.

horn3-2-0
4 - Always high speeds, fast ping and low jitter
1 - -=- No Reason Given -=-
5 - Basically no downtime, always good speeds
5 - Never wavers!

hudd10-2-0
2 - inconsistant speeds
1 - slow internet speeds, bad wireless connection through supplied super hub. tried to get fixed and still continue to have to reboot 4-5 times a day. useless!!!
5 - 50mbps beast

hudd9-2-0
5 - Always Get Full Speeds
5 - -=- No Reason Given -=-

ipsw1-0-0
4 - very rarely have problems

ipsw1-2-0
4 - Consistent service
1 - Terrible speeds during evenings - less than 1Mbps download and pings as high as 600ms
5 - -=- No Reason Given -=-
5 - Just streamed 3 hours of Netflix in High def without a single drop!
1 - Over utilisation
5 - After my power levels were sorted out, I can now hit 104Mb download.

ipsw2-2-0
3 - Consistant.
5 - -=- No Reason Given -=-
3 - good at times but bad other times
4 - -=- No Reason Given -=-
5 - Consistent speeds
5 - no problems
3 - -=- No Reason Given -=-

jarr10-2-0
4 - -=- No Reason Given -=-

jarr11-2-0
4 - -=- No Reason Given -=-

jarr3-0-0
1 - connection keeps dropping

john1-0-0
1 - link disconnection to online games

john4-2-0
2 - Poor after 6pm
1 - keeps cutting out
3 - -=- No Reason Given -=-
5 - Perfect.

king10-2-0
5 - -=- No Reason Given -=-
1 - Local cabinet oversucribed (student area) service unusable >1Mb down between 12 noon and 2am. Virgin are aware and have yet to upgrade hardware while they continue to aggressivly sell 9 month contracts to returning students.
1 - In the past few weeks the internet has been less than 5mbps rather than the 20+mbps I used to get.
2 - Upgraded to 100mb,not got anywhere near to that yet even during off peak times.
1 - lag-jiter-packet loss cant online game as i dc every 5mins

king3-0-0
1 - Ive had an engineer out 3 times to adjust my power, and now there are new issues.

king9-2-0
3 - good throughput, sometimes wayward latency

kirk2-0-0
1 - Very slow when accessing e-mails and internet

know1-0-0
2 - -=- No Reason Given -=-

know11-2-0
1 - superhub going offline constantly, v+ online box flashing, blocky tv pictures extremely slow download speeds
1 - Consistent connection drops. Traceroutes intermittently failing to resolve host.
1 - ongoing issues with superhub firmware still wating on R29
1 - Lack of engineers

know12-2-0
3 - been pretty good however there has been some upstream utilisation issues recently
1 - Always had issues on all the packages i have been on from 20mb to 100mb slow speeds and bad pings.
5 - Cause I have 50mb and its never down :)

know3-0-0
3 - -=- No Reason Given -=-

know6-0-0
1 - poor speeds

know9-0-0
1 - intermittent all the users in my close are the same one was told today that it will be early April before the fault can be rectified I am going to our residents association to ask them to take some action against VMo

lanc4-0-0
1 - very slow and capping used 24/7

ldry2-0-0
1 - traffic shaping

ldry3-2-0
1 - Have not recieved my upload increase. I live in Derry.
5 - No complaints at all!

lee210-2-0
1 - High Jitter and Ping

leic11-0-0
1 - I never get what I pay for

leic14-2-0
5 - Its too quick :P
2 - congestion
3 - always get the max for my account
1 - slow
1 - Very slow

leic15-2-0
2 - Latency spikes daily
1 - 3 month installation plans, intermittent service.
2 - PING,Jitter,Speed,Peak Time

leic16-2-0
1 - -=- No Reason Given -=-
1 - No average speed, very slow
1 - Unreliable Speeds
1 - FUCKING JITTER, GO FUCK YOURSELVES YOU FUCKING WANKERS

leic17-2-0
1 - BBC still think this IP is outside UK, no iplayer access.
1 - Awful ping at peak times

leic5-0-0
1 - poor, slow, high ping, so much lag

lewi13-2-0
5 - 50Mbit
1 - *-30% Packet loss for the last 5 months!
1 - Less than 1 Mbit on 50mb contract
2 - -=- No Reason Given -=-

lewi14-2-0
2 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-
1 - nothing but problems will be leaving!

lewi15-2-0
1 - Never had full speed, broken data. F- they are horrible. 50meg cable for NOTHING, never gets fixed, just gets worse.
1 - Slow internet and unstable!!
1 - VERY BAD CONNECTION. high ping + high jitter the download speed is constant though.
2 - Often good, but frequently drops as low as 5% of the speed I pay for. Sometimes it is completely unusable; pings of 400ms + are not uncommon.
1 - Last 4 month - download around 1-3 mb where I should get 30 :-(
1 - unuseable after 5pm and weekends

lewi16-2-0
2 - Speeds have been poor past week

lewi17-2-0
5 - Perfect service
1 - -=- No Reason Given -=-

lewi6-0-0
1 - -=- No Reason Given -=-

lich1-0-0
1 - Nothing between bad and OK

lich10-2-0
3 - Stable & good speed
5 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-
1 - Broadband only 4Mbps should be 30Mbps
2 - 50 instead of promised 100
4 - Stable & generally up to speed

lich9-2-0
2 - -=- No Reason Given -=-
1 - Since 100mb substandard service.
1 - 3 days without internet, too much packet loss and too slow to repair

linc11-2-0
1 - Always dropping out
5 - Better than 2-3 mb from BT
1 - 6 monthover utilization fault
4 - -=- No Reason Given -=-
1 - less than 10mb speeds when paying for 30mb

linc2-0-0
2 - Phone service bad

linc6-0-0
1 - No email complaints form, literally hours on phone trying to get issues resolvedon

linc8-0-0
2 - phone waiting time. customer service sucks
2 - bad broadband speed

linl1-0-0
1 - lywl

linl7-2-0
2 - -=- No Reason Given -=-
4 - Never had a problem with speed better than adsl by a long way
2 - When first received the super hub download speed was very good now bounces about all over the place good to poor
5 - constant fast connection
4 - -=- No Reason Given -=-

lisb3-2-0
5 - Solid service
4 - Decent Pings, Constant connection & speed.
5 - wanted to
4 - Issues are very rare

live13-0-0
1 - slow internet speeds await response

live17-0-0
1 - router rubbish
1 - slow in evenings

live19-0-0
3 - -=- No Reason Given -=-

live19-2-0
2 - -=- No Reason Given -=-
1 - constant high UBR traffic in evenings makes using VM internet a nightmare.
1 - crap usenet
1 - Disconnections, fools everywhere, atrocious installation, retarded support personel
1 - 1
3 - -=- No Reason Given -=-
1 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-

live2-0-0
1 - intermittent downloads and connection resets
1 - Very slow upload speeds

live20-0-0
1 - High Ping
1 - Generally good except for this traffic manager, Good d/l and u/l

live20-2-0
5 - No issues
1 - constant problems
1 - awful
1 - never works in afternoon, my F5 button
2 - 30 meg broadband very slow most of the time getting as low as 900 kbs/sec download speeds most of the time

live21-2-0
3 - good idea
2 - Erratic d/l, u/l but when it works it works well (20MB VM)
5 - -=- No Reason Given -=-

live22-2-0
1 - Piss poor customer service
1 - high utilisation
1 - 6 months of fluctuationg broadband and impossible usage.
1 - very poor service constant dropping of connection
1 - slow/unusable
1 - poor speeds
1 - Intermittent
1 - Awfully slow
2 - can often slow down to a halt but is fast when it is working well

live23-2-0
4 - Excellent speeds, always fast

livi4-0-0
5 - Always works.

livi5-2-0
2 - Bandwidth caps, shit service
1 - poor problem solving
1 - 0
5 - consistent stable advertised speed

lock2-0-0
4 - -=- No Reason Given -=-

lock3-2-0
5 - Amazingly Fast

lutn1-0-0
5 - -=- No Reason Given -=-

lutn10-2-0
1 - should get 20mb download. But it under 1.5 mb download speed

lutn11-2-0
1 - High utilisation 24/7
3 - -=- No Reason Given -=-
1 - Slow speeds and terrible ping times

macc3-2-0
5 - very little downtime, always on and fast

maid5-2-0
1 - poor speeds
1 - 30Mbit service often 20Mbit or less

mapp11-2-0
3 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-
1 - poor speed on 30mb compared to 10mb
5 - always quick, always on

mapp7-0-0
4 - -=- No Reason Given -=-

mary4-2-0
5 - Good 100Mb service

melt2-2-0
5 - Great Service. no problems with sleep or pings
1 - Erratic speeds for the past 2 months, downloads from microsoft 90kB/sec!!!

mfld11-0-0
1 - Not getting speed I pay for. Unable to contact customer services
1 - so slow

mfld14-2-0
4 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-
1 - Traffic managment
3 - -=- No Reason Given -=-
1 - constant slowdowns
1 - Since going 30mb with new super hub fast downloads bud very very slow page loading even from virgin media microsoft etc and the super hub is shocking reboot to reconect wifi 3 times a day going down hill fast steve clipstone
2 - wireless connection is very poor
1 - Erratic speeds and mostly below the speed i "upgraded" from. very very poor
1 - poor connections and drop outs

mfld15-2-0
1 - high jitter on my 50mb cant no even play my online games on my pc
5 - -=- No Reason Given -=-
1 - browsing the web unusable every night and weekend - moving to sky.
4 - -=- No Reason Given -=-

mfld3-0-0
1 - -=- No Reason Given -=-

mfld9-0-0
3 - Has some contention issues

midd11-0-0
5 - -=- No Reason Given -=-

midd15-2-0
1 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-
1 - super hub rebooting all the time
1 - -=- No Reason Given -=-
1 - Very slow service
5 - 31Mbps on a 30Mbps connection, all the time

midd16-2-0
3 - -=- No Reason Given -=-
1 - Throttling policy is absurd for steam downloads
5 - -=- No Reason Given -=-
1 - 50-100 upgrade has rendered the connection useless

midd8-0-0
5 - -=- No Reason Given -=-

mort5-2-0
2 - -=- No Reason Given -=-

mort6-2-0
1 - Intermittent packet loss, variable latency at peak times.
1 - horrendously unreliable and unstable.

nail2-0-0
1 - I have had diabolical problems since the beginning of this month yet no service manager seems to have taken control!

neat4-2-0
2 - -=- No Reason Given -=-

newc13-0-0
2 - -=- No Reason Given -=-

newc13-2-0
1 - Packet loss, slow downloads, high utilisation due to overselling.

newc14-2-0
2 - -=- No Reason Given -=-
1 - loss of internet connection several times a day
1 - Constant unbearable speeds at peak time

newc15-2-0
4 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
1 - unusable at peak times
5 - It works

newc5-0-0
1 - -=- No Reason Given -=-

newp3-0-0
1 - Terrible reliability

newp4-2-0
3 - -=- No Reason Given -=-

newt13-0-0
1 - packet loss and low speeds, high jitter

newt30-2-0
2 - about 25mbit on 50mbit connection
1 - Packet loss and high ping. long fix times and different story everytime you call VM
1 - oversubscribed student area
1 - -=- No Reason Given -=-
1 - Very Slow Connection, Not 50Mb (£35 /m)
1 - connection issue persist slow even though 50mb
1 - Bad downstream and gaming is impossible
1 - <1MB of 50MB speed, 20-40% packet loss
1 - Connection drops all the time
1 - .5 Mb all day

newt31-2-0
1 - 9me for 50 meg service
3 - -=- No Reason Given -=-
1 - Slow Fix Times
1 - Speed is no where near 30MBs. VM is just a scam.

newt32-2-0
4 - -=- No Reason Given -=-
3 - still waiting for the increase upload speed
1 - 10mb/s dropped to 2mb/s after downloading 1.5gb

nfds13-2-0
5 - solid and stable

nmal10-0-0
1 - Packet loss , Slow

nmal11-0-0
4 - -=- No Reason Given -=-

nmal16-2-0
2 - -=- No Reason Given -=-
1 - constant packet loss, high latency etc..
3 - full 50mbit about 60% of the time

nmal17-2-0
5 - 30MB at full speed.
1 - Slow upload, congestion, no 100meg

nmal18-2-0
1 - Very slow in peak times and unstable all the time
2 - constant outages
1 - Downstream fine, upstream poor
1 - 30% packet loss at peak times
1 - Inconsistent ping & major jitter/lag makes online gaming impossible
1 - Poor NNTP regardless of traffic management

nmal9-0-0
4 - Consistent speeds
3 - -=- No Reason Given -=-

nrte12-0-0
5 - very rarely have problems

nrte21-2-0
2 - intermittent fast/slow
1 - faulty equipment
1 - liars missold products on numerous occasions broken data protection need i go on

nrte22-2-0
5 - Reliable Service and Full speeds at all times
1 - in evenings after work it goes slow
1 - Throtting, low downloading speed
4 - 99% of the time its running at top speed

nrte23-2-0
2 - speedcap plus unstable ping
1 - Inconsistent speeds, Bad latency/ jitter pretty much all day up until 1am.
1 - poor speeds & latency issues Verey poor customer relations & slow to fix the issue even when known about for over 3 months

nrte26-2-0
1 - unreliable cant get them to fix.

nrte4-0-0
1 - Poor Customer service

nrwh3-0-0
4 - -=- No Reason Given -=-

nrwh9-2-0
1 - unstable network
5 - Consistently fast speed and no disconnections
4 - Pretty consistent speed of 45meg or more.
5 - -=- No Reason Given -=-
1 - -=- No Reason Given -=-
1 - always slow
1 - -=- No Reason Given -=-
1 - bad ping and jitter
1 - wireless is hopeless - get better signals from neighbours!
1 - shit internet and shit help from vmedia
4 - -=- No Reason Given -=-
1 - no catch up service for more than a week
1 - 50mb contract but not getting more than 8
4 - -=- No Reason Given -=-
1 - Constant over-utilisation resulting in speeds of 10% advertised
1 - less than 1mb on 50mb package

nwrk4-2-0
1 - Extreme Traffic Management on usenet

oldh6-0-0
5 - I get the 9.6MB/s minimum on my 10MB connection, all the time.
3 - BB at peak times low

oldh9-2-0
2 - latency, jitter poor but bandwidth ok
2 - -=- No Reason Given -=-
1 - bad jitter
2 - 6 months since last rating and still poor latency
1 - Cause its always bad, Except when it gets worse than that
2 - rubbish download speeds at peak times
1 - packet poss and very bad ping
1 - 50mb package not even getting 1mb
4 - -=- No Reason Given -=-
2 - slow newsgroups

orpi1-0-0
3 - -=- No Reason Given -=-

orpi2-0-0
4 - get what I pay for

orpi3-2-0
1 - less than 5MB speeds on a 30MB Service

oxfd11-0-0
1 - Download speeds of less than 1mbps since 6/10/11

oxfd18-2-0
2 - -=- No Reason Given -=-

oxfd19-2-0
3 - -=- No Reason Given -=-
1 - Constant disconnects for the last month, depite repated calls to get it fixed
1 - very slow.
4 - -=- No Reason Given -=-
5 - its good
1 - Paying for 30Mb/s getting 2.42 Mb/s
4 - -=- No Reason Given -=-
1 - mmo not working on virgin broadband
1 - poor/inconsistent signal levels

oxfd20-2-0
5 - -=- No Reason Given -=-
2 - Slow speeds/slow fix

oxfd22-2-0
4 - Normally fast & stable, recently needed some modem reboot

oxfd4-0-0
5 - cos my internets kicks ass

papw1-0-0
3 - -=- No Reason Given -=-

perr1-0-0
3 - it was mentioned in a forum post

perr11-2-0
2 - Not getting 30mb service... But not too bad to use
4 - Generally very good class A connection, but currently suffering an SNR issue.
2 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-
5 - Perfect speeds, never drops out. 10 years and counting.
4 - -=- No Reason Given -=-
4 - Consistently get 19/20 Mbps, reliability is V good.

perr12-2-0
1 - Speed not near to what is advertised, took 5 months to identify that fault lies with cables, "Master Technician" booked to fix what no other technician can!

perr13-2-0
1 - keep getting bad lag on chat servers

perr5-0-0
1 - bad lag in gaming

pert2-0-0
4 - -=- No Reason Given -=-

pete2-0-0
4 - I was just checking on doublespeed i came on to this iv had no real problems and when i did they were very good

pete9-2-0
1 - packet loss
1 - high utilisation fault reference number F001488361 has been ongoing for MONTHS.
1 - Broadband unusable due to up to 100% packet loss!!! Has been for 9 months now.
1 - slow spead loss of data
1 - -=- No Reason Given -=-
1 - poor internet at peak times started way back in December
1 - massive packet loss
4 - Minimal downtime, good speeds all day
1 - large packet loss, high jitter.
1 - next to no internet for 7 months
5 - I pay for 50mbps - I get 100.
2 - steaming on 50mb is terrible most times
4 - Consistent 20mb service
4 - -=- No Reason Given -=-
1 - Bad internet
4 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-

pmth10-2-0
1 - Awful tv quality
1 - 2. High latency peak & offpeak up to 1800ms
3 - good reliability
5 - always achieve max
1 - Slow speed AGAIN

pmth2-0-0
1 - trying to talk to someone

pmth9-2-0
1 - Consistent slow speeds in the evening (1Mbps instead of 50))
1 - ntl were great at 512kbs,downhill since virgin took over
3 - Loss of internet occasionally and my voip Grandstream ATA will not work with the hub
1 - Cancelled booked call-outs
1 - Slow throughput for 8 months
1 - its really not stable, sometimes it is good (10 mbps, sometimes barely 10kb)
1 - speed & constantly lose connection
1 - -=- No Reason Given -=-

pnwn3-2-0
5 - -=- No Reason Given -=-

pool12-2-0
1 - terrible packet loss
1 - VMDG280, would rather have DIAL UP!
3 - regular modem dropouts
1 - Huge jitter & packet loss
1 - High utilisation. Over subscribed. Packet loss. High latency.
4 - -=- No Reason Given -=-
1 - good speed, terrible lag and packet loss
1 - -=- No Reason Given -=-
1 - 50Mb slower then a 3G Dongle
1 - Packet Loss at peak times
5 - -=- No Reason Given -=-
2 - inconsistant service

pool13-2-0
4 - -=- No Reason Given -=-
1 - wireless broadband terrible
1 - supposed to be 20mb only getting an ave of 4
1 - evenings unusable.

popl2-2-0
5 - -=- No Reason Given -=-

pres13-2-0
4 - Only a few problems
5 - Speed & Reliability
1 - constant drop outs
3 - -=- No Reason Given -=-
1 - -=- No Reason Given -=-

pres14-2-0
4 - Fast and reliable
5 - Gwt 96 meg on a 100meg connection
4 - feedback
1 - connection keeps dropping.has been worse since september
2 - never full 30mb, past 2 weeks been dropping to 6mb to 18 mb from teatime untill 3am and they say there doubling my speed i would rather they sort out a good steady conection at 30mb , more marketing bullcrap

pres5-0-0
2 - -=- No Reason Given -=-
1 - -=- No Reason Given -=-

pres7-0-0
1 - Poor Internet speed happens too often virgin choke the Internet dont get what you pay for

ptal4-2-0
3 - -=- No Reason Given -=-

rawt2-2-0
4 - -=- No Reason Given -=-

rdng13-0-0
1 - high packet loss

rdng15-0-0
2 - -=- No Reason Given -=-

rdng19-0-0
1 - many disconnects at peak times

rdng20-2-0
1 - -=- No Reason Given -=-
5 - perfect speeds
1 - very low or non existant broadband
1 - Terrible, keeps disconnecting and takes a long time to load pages
1 - No wireless service after 10pm
1 - Slow and packet loss in evenings
1 - -=- No Reason Given -=-

rdng21-2-0
4 - Reliable; speed
1 - over utilization
1 - Virgin media are awful. Period.
3 - -=- No Reason Given -=-
1 - loads of packet loss and not getting anywhere close to 50mb downstream
1 - Poor Speed, Ping, Packet Loss, Jitter

rdng22-2-0
5 - stable, reliable, speed as advertised
5 - -=- No Reason Given -=-

rdng23-2-0
1 - Constant packet loss throughout the day

rdng6-0-0
3 - -=- No Reason Given -=-

rdng8-0-0
3 - Very poor download speeds due to traffic management and at peak times its impossible to stream anything above 360p. 10mb connection btw

reig4-2-0
4 - Avergaes exactly 30mbs, but some short downtime (rare)

renf2-0-0
1 - less than 1meg on a 20meg connection, now to laggy to play games, not fit for purpose

renf5-2-0
5 - -=- No Reason Given -=-

roch1-0-0
1 - Cant get secure sites since yesterday

roch6-2-0
5 - Great Speeds (100MB), Great Service, Awesome!
4 - -=- No Reason Given -=-

roth2-0-0
1 - Packet loss and draconic throttling

roth5-0-0
1 - horrible lag spikes - terrible speed - slows down to less than 0.5mb every night
4 - good reliable and fast

roth7-2-0
4 - -=- No Reason Given -=-

ruth3-0-0
1 - COnstant connection drops

ruth4-0-0
3 - My speed is always ust under and has never been on or just over :(

ruth7-2-0
3 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-
1 - only had vigin since friday and already having problems
4 - always stable and reliable
3 - -=- No Reason Given -=-
1 - broaband is terrible

ruth8-2-0
2 - -=- No Reason Given -=-

salf5-2-0
5 - -=- No Reason Given -=-
1 - its not working still

sals3-2-0
4 - good speed
5 - Rock solid 30M speed
1 - downtime
4 - to improvespeed

scun1-0-0
2 - Most of the time good. Evenings service drops connections

scun8-2-0
3 - -=- No Reason Given -=-
1 - slow less than 40meg on 100meg
3 - most of the time good, usual problems with hd lipsink

seac16-0-0
3 - -=- No Reason Given -=-

seac19-2-0
4 - full speed, all the time
5 - No Issues.
3 - -=- No Reason Given -=-

seac20-2-0
1 - Bad connection for months
3 - Cant use full 30MB had to be put on temporary 20MB cus of Uigh utilisation
1 - very high ping, high packet loss, high jitter most of the time

seac21-2-0
1 - v low upload since mid nov 2011

seac9-0-0
2 - -=- No Reason Given -=-

seve15-0-0
1 - high ping packet loss bad gaming been like this since october 2010!!!!!

seve18-2-0
1 - unable to game peak hours
4 - no probs/full speed
1 - because i have to set my alarm for 3am so i can send email for work virgin media are thieves taking money and not fixing faults that know exsist
5 - awesome reliability and speed
1 - Packet loss
1 - ping high + unstable
1 - -=- No Reason Given -=-

seve19-2-0
1 - Since Superhub upgrade often get speeds of 1mbps when paying for 30. Prior to hub and on 10. Never lower that 6 meg
2 - SuperHub low quality, short reach. UPnP not working.

seve20-2-0
1 - -=- No Reason Given -=-
1 - timeouts all the time

seve21-2-0
2 - -=- No Reason Given -=-

sgyl12-0-0
1 - very slow
1 - slow usenet and download

sgyl27-2-0
3 - -=- No Reason Given -=-
3 - -=- No Reason Given -=-

sgyl28-2-0
5 - -=- No Reason Given -=-
3 - 4pm-2am 30mb service drops to 1mb
2 - outages are too frequent

sgyl29-2-0
2 - traffic managment(gaming)
5 - -=- No Reason Given -=-
3 - not many probs just some connection and speed probs now and again
1 - problems with payments
2 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-

sgyl30-2-0
3 - -=- No Reason Given -=-

sgyl31-2-0
1 - lag in games.
2 - Lots of oversubscription and congestion
4 - -=- No Reason Given -=-
2 - upload speed poor

sgyl33-2-0
5 - -=- No Reason Given -=-

sgyl8-0-0
1 - no support 24/7

shef1-0-0
1 - slow broadband despite big-sized data bought

shef10-2-0
1 - -=- No Reason Given -=-
2 - keeps timing out
1 - 60% packet loss, massive ping and jitter
1 - badly capped speed, only had virgin for a week or so, mostly download games (steam), movies (lovefilm), tv (iplayer)
4 - generally very good connection
2 - -=- No Reason Given -=-
1 - dropped downloads
4 - good service fast bb

shef11-2-0
2 - customer service sucks
1 - Constant Disconnections, and they blame anything or anyone but there crap network
1 - 10meg ish paying for 50meg
4 - no problems
1 - -=- No Reason Given -=-

shep11-2-0
5 - very happy
5 - -=- No Reason Given -=-
1 - repeated loss of connedction. constant low speed (ie 5-16m on a 30m superhub
2 - Ping and jitter can be terrible
1 - Still poor 100meg speeds
3 - -=- No Reason Given -=-

shep8-0-0
4 - COnnection has been rock solid for years and always at or just below the advertised speed up and down
1 - Hardly any websites load, slow speed, no gaming consoles since 5pm

shep9-0-0
2 - have been asked

shet4-2-0
4 - -=- No Reason Given -=-
1 - wifi is pants
5 - No problems encountered, and internet speed seems to match what I pay for.
4 - -=- No Reason Given -=-

sket2-0-0
3 - upload speed low

slam5-2-0
4 - Fast speeds on 50mb

slam6-2-0
4 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-

slou1-0-0
1 - slow and slugish browsing

slou1-2-0
1 - Unstable and unreliable download speed.
1 - Constant Disconnections - poor upstream SNR
2 - up & mdown download speed varying from 10 to full 30 meg
1 - disconnections, slow speed,
2 - 50MB!!!! horribly slow and very unpredictive.i should have stayed with o2 20mb. was much realiable.
3 - Speed varies on 100mb
2 - poor performance at peak times
3 - Getting more stable. Though SuperHub is hardly super.
1 - customer service.
4 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-
1 - over utilised chassis

slou2-2-0
4 - must be linked to slough because i am in staines,i have hab the service almost a month and had no problems. The part of staines i am in has only been live for about 5 weeks .
2 - Outages!
5 - always works

smal11-0-0
1 - returned superhub had to reboot every 4-5 hours

smal12-2-0
5 - 30mb all the way
3 - im just got it
4 - -=- No Reason Given -=-

soli5-2-0
1 - awfull pings and 20-50% packetloss at peak times
1 - -=- No Reason Given -=-
1 - Straight up horrible

sotn10-0-0
1 - internet keeps dropping out

sotn4-0-0
1 - Customer services, connection, capping

sotn8-2-0
4 - -=- No Reason Given -=-
1 - WORST SHIT EVER
1 - -=- No Reason Given -=-

sotn9-2-0
1 - terrible 30megs speeds runnin at 2meg virgin wont help or care only been wih the nearly 2 months. hopefully i can cancel
1 - line drops completely, down for over 2 days and variation in broadband speeds.

sout6-2-0
1 - It6s been crashing since 8th july
5 - -=- No Reason Given -=-
3 - excelent most of time but often have problems with initial conection

sout7-2-0
1 - constant drop outs/sloe connection
5 - -=- No Reason Given -=-

sprt2-2-0
2 - broadband still can be dodgy

staf2-0-0
1 - slow

staf7-2-0
2 - -=- No Reason Given -=-
3 - 50mb conection 3-4mbs dl no big issues watch iplayer etc fine
1 - Poor latency, 50% speeds

staf8-2-0
4 - -=- No Reason Given -=-
5 - Consistently provides advertised speed. Low latency and jitter. Only very occasional dropouts, usually overnight.

stap1-0-0
1 - -=- No Reason Given -=-

stap11-2-0
5 - -=- No Reason Given -=-
4 - Pretty constant will no drop outs
4 - -=- No Reason Given -=-

stap7-0-0
2 - -=- No Reason Given -=-

stav14-2-0
5 - always on
5 - Always get advertised speed
1 - Because the service is exactly that, bad
4 - Even the balance out
5 - it works

stav15-2-0
1 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-
5 - -=- No Reason Given -=-
1 - Down again, phone lines engaged, website down!

stev6-2-0
1 - poor service
4 - -=- No Reason Given -=-

stkn11-0-0
2 - -=- No Reason Given -=-

stkn13-2-0
4 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-
1 - weak signal
4 - -=- No Reason Given -=-
5 - I get the speed I should.
1 - poor newsgroups

stkp7-2-0
3 - Enough speed to host a server
1 - kee
3 - Decent speed when not being Traffic Shapped.

stkp8-2-0
1 - getting 2meg on 30meg service
1 - slow speed
5 - Very fast and reliable.
1 - Poor network speed
4 - Fast, and low ping. intermittent chokes though
1 - cos they rip off existing customer
4 - -=- No Reason Given -=-

stme3-2-0
2 - -=- No Reason Given -=-

stok12-0-0
1 - 10x faster than normal broadband and always reliable

stok15-2-0
3 - -=- No Reason Given -=-
2 - Good for browsing and downloading. Online gaming suffers badly.
1 - High latency between 6-midnight, unplayable
1 - pings over 1000
2 - Speed, Ping and Jitter are constantly up and down which makes general day to day use a pain. When I get the full 30mb speeds its great but the connection seems very unstable.
5 - always fast
1 - High latency, lots of packet loss, slow speed.

stok16-2-0
2 - ok for anything but gaming at moment
4 - The full 30 Mb download all the time. No BT line service can touch it.
1 - slow download
2 - I get throttled at all times of day and night. 10mb drops to 2.5mb when i download or watch too many youtube videos.
4 - -=- No Reason Given -=-
1 - keeps slowing right down and losing connection
5 - -=- No Reason Given -=-
1 - Supposed to be getting 10MB download, but Speedtest shows anything from 0.5 - 2.5MB. Ping often over 900!

stok4-0-0
1 - -=- No Reason Given -=-

stok5-0-0
1 - -=- No Reason Given -=-

stre3-0-0
1 - connection speed below 1Mbps. Low downstream SNR

stre5-2-0
4 - Gooddownload speed but not getting full upload, getting around 7.20mb
4 - -=- No Reason Given -=-
5 - Down 50 up 5
5 - Never had any major issues

sund10-2-0
1 - drop outs every other night, pissing me off bigstyle
1 - Not all websites available

sund11-2-0
4 - Pay for 10 Meg get 9.8

sund3-0-0
3 - -=- No Reason Given -=-

sund5-0-0
3 - Always around 9.5 mb. Some problems with streaming and issues with lag when I connect to players in America.

sund9-2-0
3 - 5. 3
1 - Paying for 50Mb, getting 20 at best, near constant DNS failures

sutt4-2-0
4 - -=- No Reason Given -=-

swan4-2-0
3 - Thinking of Upgrading

swin14-2-0
3 - Some variability in download speed but generally 40Mbps plus
1 - intermittent connection
5 - -=- No Reason Given -=-

swin15-2-0
3 - Never near 100 mbs for long

swin16-2-0
3 - -=- No Reason Given -=-
2 - Slow speeds at peak times

telf10-2-0
1 - VERY SLOW
4 - -=- No Reason Given -=-

telf11-2-0
2 - Good speedtest reults but awful for online gaming,youtube streaming.
4 - 43 to 47 MB
1 - constant loss of service for 6 weeks now
3 - its ok I GUESS
4 - Generally fast download/upload speeds

telf3-0-0
2 - rob existing customers

telf4-0-0
2 - -=- No Reason Given -=-
4 - Hardly no downtime although some - VOD is slow though and speed is slowed quite heavily during peak times.
3 - -=- No Reason Given -=-

telf7-0-0
4 - on 10mb and its usually 9.8 so not too bad

telf8-0-0
2 - lose connection and always buffering the smallest of videos on my xbox and ps3 and only have 1 on at a time and i have no pcs or laptops connected ever i am a 10mb customer so dont expect the world from it but it can never play a 10 min video with out stoping to buff every 2 to 3 mins :-(

tilb7-2-0
5 - 100% Full speed, Low ping
5 - -=- No Reason Given -=-

tilb8-2-0
1 - disconnections
1 - poor service

tonb3-2-0
4 - Because I get what it says on the tin
2 - Have 50mb but oly every get 23 meg max VM say it is something different every time now waiting for new cable to go in from box to my house fingers crossed.
1 - Certain sites not available
3 - -=- No Reason Given -=-

trow1-0-0
1 - really slow to load a page

trow4-0-0
3 - -=- No Reason Given -=-

uddi14-0-0
5 - -=- No Reason Given -=-

uddi19-2-0
5 - Uddingston rock solid since Telewest Blueyonder days.....
5 - 6
5 - -=- No Reason Given -=-
2 - Broadband speed is only about 20Mb instead of 50Mb
5 - -=- No Reason Given -=-
1 - constant lag, disconnections and slow speeds

uddi2-0-0
1 - Poor Braodband speed

uddi20-2-0
2 - Always problems nearly every week.
1 - poor gaming, unstable pings
1 - disconnects
3 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-

uddi21-2-0
1 - -=- No Reason Given -=-
2 - -=- No Reason Given -=-
1 - paying for 50g broadband so far have reached 28g one time, bband is pish
5 - Never had a problem
4 - -=- No Reason Given -=-
2 - Always last for upgrades

uddi4-0-0
1 - -=- No Reason Given -=-

uddi5-0-0
1 - slowing down every day to a snails pace

uddi9-0-0
4 - -=- No Reason Given -=-

wake1-0-0
3 - I need an idiots guide on problems I encounter and I am always able to understand Virgins staff.

wake7-2-0
1 - Poor access to websites - intermittently unavailable, slow and poor access to others.
2 - never get full 100mbps always 90 or below
1 - very slow for 30mb,no joy from virgin cut me off the phone ignorant
1 - on 50 but sometimes only get 10 and keep loosing wireless

wake8-2-0
1 - VM dont accept criticism
1 - up and down like a pair of whores draws!!
5 - more than 100mbps

wals10-2-0
5 - -=- No Reason Given -=-
4 - -=- No Reason Given -=-

wals9-0-0
5 - max speeds all the time
1 - bad customer service, always dropping out

wals9-2-0
1 - Crap for 3 months overloaded UBR
1 - Not consistent - 50meg only occasionally.

walt12-2-0
2 - Download speed is good, but connection when watching iPlayer for instance, pauses every 10 - 15 mins.
1 - Crap superhub
1 - Very slow/intermittent service during the afternoon and evening
1 - dire speeds
1 - Shitty ping
1 - Getting terrible speeds, constant cut outs..just a poor service overall.
1 - Dropped Packets and High Latency during peak hours
1 - Bad service
1 - coz it is
1 - very inconsistant quality
1 - -=- No Reason Given -=-

walt13-2-0
1 - Speed fluctuates badly in evening peak. Gaming all but impossible. I believe there is too high utilisation
1 - Extremely slow
1 - package loss for more than 2 weeks
1 - Poor performance - 0.75mb
1 - disconect evey min. slow speed, new deli call centres dont help!
1 - Huge packet loss in the evenings making it impossible to use the service
1 - Slow speed!!!
1 - Unstable ping, codeword issues and download issues for 3 years. Totally unacceptable.
1 - Consistent packet loss/ping issues/lag.
1 - Very dissappointed by Virgin services.
2 - During peak - very slow, high lag online gaming.
1 - Very high packed loss for the last few months
1 - 2 months high latency, bad packet loss during peak hours
1 - bad connection and disconnects during peak times
5 - Everyone who is getting problems turn off the wireless on the superhub or change it to 5GHz band and the problems will disappear <3
1 - Unusable internet

walt14-2-0
1 - TCP connections consistently dropped, occasional ongoing total outages

walt15-2-0
1 - Poor download speed.
3 - -=- No Reason Given -=-
4 - never had many problems with speed. Apart from waiting forever for upload boost
1 - speed
5 - allway at 50mb

walt9-0-0
1 - Continuous terrible broadband service

ward1-0-0
4 - always solid on 20mb, but 30mb superhub was poor

ward8-2-0
4 - Solid Speed
1 - Dont Work Like They Should

ward9-2-0
3 - No real issues most of the time

warr3-0-0
4 - I rarely have issues, Great product.

warr5-0-0
1 - done speed test lucky to get 7mb should be 20mb

warr6-2-0
1 - no newsgroups!
1 - poor service high jitter
3 - -=- No Reason Given -=-
1 - 100mb more like 10mb
1 - very bad ping
1 - awful evening speeds
1 - 250kb/s usenet for 3 days running morning day and night.

warw12-2-0
3 - dropouts daily occurence
5 - Very reliable and FAST
1 - custmor

warw13-2-0
1 - lose conection at least 2 times a night

warw15-2-0
5 - speed never drops below 90MB

warw4-0-0
2 - very poor wireless router

watf1-0-0
1 - no stable connection
1 - -=- No Reason Given -=-

watf10-2-0
2 - Paying for 50Mb, getting around 20Mb
5 - Really impressed 37Mb speed
5 - Am on 30mb/s and regulary get the speed I am paying for!

watf3-0-0
2 - charge to much for what i get

watf4-0-0
1 - v slow and intermittent service

watf7-0-0
1 - 1. slow/intermittent connections. 2. Non-specific to area but throttling/capping/traffic management. 3. Just not getting what paid for.

watf8-0-0
1 - They cap speeds.

watf9-2-0
1 - shitty wireless speed
1 - slower than 3g to access websites
1 - far to slow, i dont know we bother paying for a faster service when we dont get it
1 - Not yet had all services up & running at same time since joining on 30/11/11!

whit4-2-0
1 - overutilised
1 - Drops out EVERYnight
3 - -=- No Reason Given -=-

wiga10-0-0
4 - -=- No Reason Given -=-

wiga11-2-0
1 - Constantly dropping connection
1 - super hub
2 - sometimes get lag and bad jitter.
2 - When it works its great, When it fails its awful
5 - -=- No Reason Given -=-

wiga12-2-0
1 - virgin u suck
2 - at the moment its a disgrace but when its working fine it cuts off every month at least once
1 - So many problems to name. Cannot wait til my contract expires.
2 - -=- No Reason Given -=-
1 - Bad internet
1 - Terrible broadband speeds throughout the day and night!
1 - wank slow
1 - Service is unreliable
1 - connection has been dropping out for several days running
1 - dropping connection and wildly fluctuating speeds. Poor customer service.
1 - slow, high packet loss
1 - -=- No Reason Given -=-
2 - useless engineers
1 - bad latency issues super hub
1 - still ridiculous speeds; 20Mb service, download 2.72, upload 1.51
1 - totally unusable and unstable 50mb
1 - Slow speed (3 not 30!!)
1 - Inconsistent service availability
5 - -=- No Reason Given -=-
2 - some times ace msot of time slow and spotty

wiga3-0-0
1 - continuously bad speed (2mb-7mb) on a 20mb service for nearly 2 months now, and no sign of it being sorted out!

wiga4-0-0
1 - annoyed
1 - Frequent loss of service. Staus page often unavailable when there is a problem.

wiga6-0-0
1 - not stable speed

wiga7-0-0
1 - Massive Lag

wiga9-0-0
5 - -=- No Reason Given -=-

wilm2-2-0
1 - drops

with5-2-0
1 - throttling 100meg
1 - awful ping jitter, slow browsing/downloading/uploading speeds

woki6-2-0
3 - -=- No Reason Given -=-
2 - Slow during peak times, packet loss.
1 - cant play xboxlive first person shooter games but seem to always host reson for leaving tomorrow (horay) download not affected ( i die to easy) upload affected (i shoot my enemy and they dont die) £32 a month from march 2011 this connection has been cra@
1 - constant dropout and less than 1g speed on a 10g cable package

woki7-2-0
1 - intermittent
1 - cant get more than 30mbps speed on 100mb connection

wolv14-2-0
1 - cant connect ps3
3 - -=- No Reason Given -=-
1 - Internet keeps dropping out. Have to keep rebooting hub.
1 - terrible
1 - -=- No Reason Given -=-
2 - too much throttling of speeds
1 - Packet loss for weeks -again-
1 - -=- No Reason Given -=-
1 - HIGH PACKET LOSS

wolv15-2-0
1 - Unfixed fault for over 7 months. Nothing but lies and lip service. No excuses made and no sign of improving. Disgusting
4 - becuase you only ever see complaints :)
1 - poor 30mb connection for gaming very poor
1 - 5 Meg on a 100 Meg line at peak times. : (

wolv4-0-0
2 - -=- No Reason Given -=-

wolv5-0-0
1 - 1.2MB max speed at 3am. 250KB max speed any other time. No Newsgroup access.

wolv6-0-0
3 - -=- No Reason Given -=-

yead1-0-0
4 - Good uptime, and generally good speeds.

york3-0-0
5 - Had to get fibre optic as i live a long waty from exchange

york4-2-0
4 - -=- No Reason Given -=-